Receptionist, Cancer Centre

The Receptionist at the Cancer Centre's NGS Unit is responsible for managing front-office operations, serving as the primary contact for clients, visitors, and clinicians. This involves coordinating appointments, handling communications, and maintaining accurate administrative and sample-related records. A key aspect of the role is supporting the efficient flow and documentation of samples received and dispatched by the Unit, ensuring all records are complete and current, and flagging any discrepancies. The role also includes general administrative tasks such as filing, scanning, data entry, and assisting with various unit activities while upholding confidentiality and compliance with hospital procedures.

1. Manage the NGS Unit reception and act as the primary contact for all stakeholders.
2. Receive and route samples according to established procedures.
3. Maintain a comprehensive log of all samples received and dispatched.
4. Ensure sample records are complete and up-to-date.
5. Identify and report any discrepancies or missing sample information.
6. Coordinate client appointments and handle routine inquiries.
7. Manage all incoming and outgoing communications, including calls, emails, and messages.
8. Maintain accurate administrative and sample-related documentation.
9. Provide support for filing, scanning, photocopying, data entry, and document management.
10. Assist in organizing meetings, workshops, training sessions, and other unit activities.
11. Support the maintenance of reception and administrative supplies.
12. Ensure confidentiality of patient, laboratory, and institutional information.
13. Comply with all hospital, NGS Unit, quality, safety, and infection prevention procedures.
14. Perform additional duties as assigned by the supervisor.

1. Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.
2. Additional training in customer service, records management, or healthcare administration is advantageous.
3. Previous experience in a hospital, laboratory, healthcare, or professional service environment is preferred.
4. Experience in reception, customer service, records management, or administrative support.
5. Proficiency in maintaining registers, logs, or electronic records.
6. Competence in Microsoft Office applications and basic data-entry systems.