Boutique Hotel Manager

The role involves overseeing all daily operations of a boutique hotel in Meru, ensuring high standards of guest satisfaction, leading and motivating staff, and driving revenue growth. The manager will be responsible for financial oversight, inventory management, compliance, and implementing digital and corporate marketing strategies. Key performance indicators for this role include occupancy rate, revenue per available room (RevPAR), guest satisfaction scores, employee retention, sales growth, cost control, digital presence, and corporate partnerships.

1. Oversee daily hotel operations, ensuring smooth functioning across all departments.
2. Maintain high standards of guest satisfaction and promptly resolve any issues.
3. Lead, train, and motivate staff to deliver excellent service.
4. Prepare and present operational and financial reports to management.
5. Drive revenue growth through effective sales strategies.
6. Monitor budgets, control costs, and ensure profitability.
7. Oversee procurement and stock control for all supplies and amenities.
8. Ensure adherence to health, safety, and legal regulations.
9. Manage the hotel's online presence, social media, SEO, and digital campaigns to attract guests.
10. Build partnerships with businesses, travel agencies, and corporate clients to secure group bookings and events.
11. Coordinate special events, conferences, and functions hosted at the hotel.
12. Regularly review service standards and implement improvements.
13. Build strong relationships with local businesses and tourism stakeholders.
14. Utilize hotel management systems and digital tools to streamline operations.

1. Bachelor’s degree in Hospitality, Tourism, Business, or a related field.
2. Minimum of 3 years of experience in a similar or related role within the hospitality industry.
3. Excellent understanding of market dynamics and digital marketing fundamentals.
4. Strong communication and interpersonal skills with a customer-first mindset.
5. Proficiency in IT skills and ability to use automated hotel management software and accounting systems.