Customer Engagement & Solutions Specialist

Pawa IT is a technology company that specializes in B2B tech sales, presales engineering, and client engagement, focusing on cloud solutions and IT infrastructure. They leverage modern tools to analyze market trends and identify opportunities for clients.

The Customer Engagement & Solutions Specialist will operate at the intersection of B2B tech sales, presales engineering, and client engagement, reporting to the CTO. This role requires a candidate who can effectively combine technical depth with commercial sharpness, engaging clients throughout the sales cycle and post-close management. The specialist will utilize modern tools like LLMs, demand generation platforms, and data analytics to identify market trends, evaluate client environments, and discover actionable opportunities for both clients and Pawa IT. Success in this role requires building lasting customer trust while consistently driving measurable business outcomes.

1. Utilize advanced demand generation tools, LLMs, and analytics to identify high-potential target accounts, analyze customer pain points, and uncover growth opportunities for Pawa IT’s product suite.
2. Engage prospective clients early to evaluate their technical architecture, operational readiness, budget, and business drivers to qualify lead viability.
3. Synthesize market and client data across vertical sectors in Africa to craft compelling, customized technical and commercial value propositions.
4. Present solutions to C-suite, IT, and business leaders with executive charm, resolving both technical feasibility concerns and strategic business objectives concurrently.
5. Design and deliver tailored product demonstrations (GCP, Google Workspace, Cloud Security, AI tools), proving ROI, total cost of ownership (TCO) benefits, and smooth migration pathways.
6. Drive deals through initial engagement, proposal creation, Scope of Work (SOW) alignment, contract negotiation, and commercial close.
7. Partner closely with the CTO and engineering teams to ensure proposed architectures align with operational capabilities and technical roadmaps.
8. Maintain long-term relationships post-close, collaborating with Customer Success to oversee smooth onboarding, client satisfaction, and ongoing account expansion.
9. Feed customer insights, technical feedback, and market gaps back to product and engineering teams to continuously refine Pawa IT’s product offerings.

1. Possess 3–5 years of proven experience in a hybrid role spanning B2B tech sales, presales engineering, and client engagement within SaaS, Cloud Solutions, or IT Infrastructure environments.
2. Hold a Bachelor’s degree in Computer Science, IT, Business Information Technology, Business Administration, or a related field.
3. Demonstrate the ability to concurrently address complex technical architectures (Google Cloud, Google Workspace, AWS, or Azure) and strategic business objectives during client interactions.
4. Show demonstrated success managing relationships across all client stages—from initial discovery and presales qualification to active deal closing and post-sale account expansion.
5. Have practical experience utilizing LLMs, demand generation software, data analytics platforms, and modern CRMs (HubSpot, Salesforce) to drive insights and accelerate sales pipelines.
6. Exhibit exceptional interpersonal charm to build long-term trust combined with a relentless commercial drive to achieve key business outcomes.