Regional General Manager – North Eastern

Equity Bank Limited is a financial services provider in Kenya, established in 1984 and headquartered in Nairobi. It offers a wide range of banking and financial services.

The Regional General Manager will provide strategic leadership for business development, aligning with the bank's overall strategy. This position involves leading a team of regional managers to achieve business development targets and cultivating key relationships with stakeholders to meet the bank's strategic goals. The manager will be an active member of the bank's leadership, contributing to strategic, long-term, medium-term, and short-term plans to achieve both bank and departmental objectives. A key aspect of the role is communicating and articulating the bank's business strategy to all stakeholders, ensuring staff engagement and focus on business development goals.

1. Spearhead the development of annual and quarterly financial plans and budgets for the Region.
2. Manage customer relationships in the region to enhance loyalty, mitigate loss, and increase business.
3. Regularly review regional/segment strategic initiatives to take appropriate action.
4. Direct regional efforts to grow business optimally and achieve set targets.
5. Develop and deepen relationships with existing and potential customers.
6. Identify and disseminate market opportunities and information to guide business and product development.
7. Lead regular business visits to clients, prospects, and regional affiliates.
8. Maintain a sustainable, profitable, and high-quality balance sheet.
9. Enforce cost optimization of resources.
10. Continuously review business cases for all regional products to ensure positive contribution to strategic goals.
11. Collaborate and coordinate sales initiatives with other regional business stakeholders.
12. Continuously conduct and advise on market intelligence to identify new customer trends, government directives, and changes.
13. Act as the bank's brand ambassador.
14. Participate in developing and executing strategies to build the Equity brand.
15. Coordinate regional marketing initiatives.
16. Originate, build, and sustain strategic business partnerships.
17. Position Equity Bank Kenya as a preferred bank.
18. Ensure full adherence to the bank’s customer service charter.
19. Increase market share in line with strategic ambitions, ensuring profitability, ethics, and sustainability.
20. Ensure the quality of the loan book in the region meets expected standards.
21. Ensure a functional Regional Credit Committee as per policy.
22. Act as custodian and enforce policies and procedures from regulatory authorities, Equity Bank, and other stakeholders.
23. Implement an effective Business Continuity Plan.
24. Ensure audit and risk ratings for the region improve and meet set thresholds.
25. Communicate and articulate the bank’s risk and control environment to unit staff.
26. Maintain appropriate number and caliber of human resources to deliver exceptional service and achieve targets.
27. Manage succession at all levels, striving for competent successors for key regional positions.
28. Mentor and coach staff to build their capacity.
29. Provide career guidance and learning opportunities.
30. Maintain high morale and motivated staff in the region.
31. Set performance expectations and conduct performance management evaluations promptly.
32. Adhere to HR policies in employee management.
33. Optimize the use of the bank’s Management Information System for staff performance management.
34. Ensure optimum segmentation of the bank’s client database and targeted marketing.
35. Ensure data integrity in database management and adequate assignment of clientele.
36. Submit relevant and timely reports to stakeholders for decision-making.
37. Perform any other duties assigned by the line manager.

1. Bachelor’s degree in Business Administration, Finance, or a related field.
2. Post-graduate or master’s degree in Business Administration, Finance, or a related field (an added advantage).
3. At least 8 years of work experience as a Business Growth and Development Manager or in a similar role.
4. Knowledge of organizational effectiveness and operations management.
5. Experience in budgeting and forecasting.
6. Strong leadership and management skills.
7. Ability to develop, implement, and review policies and procedures.
8. Ability to oversee budgeting, reporting, planning, and auditing processes.
9. Understanding of necessary legal and regulatory documents.
10. Ability to identify and address company problems and opportunities.
11. Excellent communication skills.
12. Outstanding organizational skills.