Alarm Response & Logistics Officer

BM Security is seeking a skilled and motivated individual to join their team as an Alarm Response & Logistics Officer, reporting directly to the Technical Manager. This position is crucial for driving the company's strategic objectives related to technical sales and operational efficiency. The officer will be responsible for overseeing alarm response operations, managing resources, and ensuring high standards of service delivery and client retention.

1. Lead and supervise Mobile Response Team (MRT) operations to ensure effective, timely, and professional alarm response services.
2. Optimize the utilization of personnel, vehicles, equipment, and other operational resources.
3. Maintain cost control and operational efficiency within the section.
4. Drive client retention, customer satisfaction, and business growth initiatives.
5. Conduct regular client visits and promptly address service-related concerns and complaints.
6. Attend major incident scenes and implement appropriate corrective and preventive actions.
7. Liaise with police, fire brigade, ambulance services, and other emergency response stakeholders.
8. Gather and analyze market, security, and operational intelligence to support decision-making.
9. Develop, implement, and enforce MRT Standard Operating Procedures (SOPs) and General Orders.
10. Ensure all response personnel are adequately trained, equipped, and professionally presented.
11. Oversee the maintenance, servicing, operational readiness, and deployment of response vehicles.
12. Ensure all communication systems and operational equipment are functional and reliable.
13. Identify and establish strategically located operational bases to enhance service delivery.
14. Conduct regular inspections and spot checks to ensure compliance with operational standards.
15. Coordinate with Field Operations, Control Room, Technical Services, and Branch teams to ensure seamless service delivery.
16. Ensure timely investigation, documentation, and submission of incident reports.
17. Recruit, train, mentor, and performance-manage Mobile Response Team personnel.
18. Identify training needs and coordinate continuous professional development programs.
19. Recommend and administer disciplinary action in accordance with company policies and procedures.
20. Prepare operational and performance reports and implement continuous improvement initiatives to enhance service delivery.

1. Bachelor’s Degree in Security Management, Criminology, Business Management, Risk Management, or a related field.
2. At least 5 years of experience in a supervisory or management role overseeing alarm response operations, patrol teams, or security control room functions.
3. Experience in incident response, emergency management, investigations, and escalation handling.
4. Training in Emergency Response and Crisis Management, Health and Safety, defensive driving, or logistics management.
5. Basic computer literacy.
6. Strong report writing skills.
7. Flexibility and adaptability.
8. Excellent communication skills.
9. Proven problem-solving abilities.
10. Expertise in security incident management.