Recoveries Officer

The Recoveries Officer is responsible for ensuring the effective and efficient management of legal recoveries, offering legal advisory services, and managing legal and contractual risks to achieve set annual targets.

1. Maintain comprehensive recovery records, including the recovery register, discharge vouchers register, and incoming cheques register from advocates and in-house settlements.
2. Monitor and update the recovery register, verifying that all listed matters are recoverable and not time-barred.
3. Respond to demand letters issued by third parties and other insurance firms.
4. Draft legal opinions on settlement proposals for ongoing court cases, facilitate swapping arrangements, and pursue knock-for-knock settlements.
5. Coordinate with witnesses to ensure their attendance in court when required.
6. Send timely reminders and conduct follow-ups on outstanding matters.
7. Address and respond to demands from third parties.
8. Conduct negotiations and arrange meetings with various involved parties.
9. Appoint investigators and legal advocates as needed.
10. Follow up on court documents and proceedings.
11. Attend court sessions when necessary.
12. Process payments to insured individuals and advocates.
13. Review and close files once cases have been concluded.

1. Hold a Bachelor’s Degree or diploma in Law or an equivalent qualification.
2. Possess strong questioning, negotiating, influencing, and communication skills.
3. Demonstrate initiative and the ability to apply claims philosophy effectively.
4. Have experience in deciding whether to settle a matter through compromise or pursue a defense.
5. Be capable of making quick and confident decisions.
6. Exhibit good computer proficiency.
7. Possess in-depth knowledge of internal systems.
8. Be a team player with excellent customer centricity skills.
9. A Diploma in Legal Practice is considered an added advantage.
10. Have at least 3 years of relevant experience within the insurance industry.
11. Possess a minimum of 2 years of experience specifically in recoveries.