Counter Sales Assistant

Accurex Consultants, established in 1998, is a management consulting firm with a highly qualified team of dedicated management and human resource experts. They serve as a comprehensive center for all management and HR needs.

The Counter Sales Assistant is a crucial frontline position within the Auto Spares Division, responsible for assisting walk-in retail customers. Key duties include offering precise product guidance, creating quotations, processing sales orders, managing payments, and ensuring all transactions are accurately recorded in Odoo. This role is vital for achieving high customer satisfaction, converting quotations into confirmed sales, and maintaining accountability for stock and payments in a busy retail setting. The primary objectives are to deliver prompt and professional service, boost sales by converting quotes, ensure accuracy in Odoo documentation, maintain payment integrity and stock accountability, minimize customer wait times, and provide management with sales trend data and customer feedback.

1. Welcome, greet, and professionally assist all walk-in customers.
2. Assess customer needs and recommend suitable auto parts, including Isuzu and general market items.
3. Follow up on issued quotations to convert them into confirmed sales.
4. Upsell and cross-sell relevant parts and accessories.
5. Maintain service discipline to reduce customer waiting times.
6. Generate accurate quotations, sales orders, and invoices in Odoo, adhering to approved pricing.
7. Verify product codes, quantities, and prices before issuing documentation.
8. Ensure error-free invoicing and timely handover of documents to customers and finance.
9. Track quotation-to-sales conversion ratios and report any variances.
10. Check real-time stock availability in Odoo before issuing quotations.
11. Coordinate with the stores team for efficient picking, dispatch, and delivery of parts.
12. Return unsold stock to the store daily and ensure Odoo records are updated.
13. Flag frequently requested but unavailable parts to the procurement team.
14. Collect payments via cash and M-PESA, recording all transactions in Odoo.
15. Prepare a daily handover log for all payments (cash/cheque) to the cashier.
16. Reconcile daily sales records and immediately escalate any discrepancies.
17. Ensure all payments are collected or reconciled by the end of each day.
18. Process product returns, exchanges, and warranty claims according to company policy.
19. Capture reasons for lost sales in Odoo, such as stockouts or high pricing.
20. Report trends, customer feedback, and buying patterns to management.
21. Participate in monthly sales and performance reviews.

1. Hold a Diploma or Degree in Sales & Marketing, Business, Automotive Engineering, or a related field.
2. Possess a minimum of 1–2 years of experience in retail counter sales, preferably within auto spares or hardware.
3. Demonstrate knowledge of Isuzu parts and the general auto spares market.
4. Be proficient in Odoo or a similar ERP/POS system.
5. Exhibit accuracy, attention to detail, and the ability to thrive in a fast-paced retail environment.
6. Possess strong customer service skills.
7. Have good interpersonal and communication skills.
8. Show accuracy in order processing and invoicing.
9. Demonstrate integrity and accountability.
10. Be capable of teamwork and collaboration.
11. Possess the ability to multitask effectively in a busy retail setting.
12. Maintain service discipline.
13. Ensure fast turnaround in sales processing.
14. Pay close attention to detail.