Motorized Technical Representative

The Motorized Technical Representative (MTR) executes customer maintenance and replenishment tasks using a company-assigned motorbike. The MTR is responsible for both mobility and task execution, ensuring high productivity, SLA adherence, fleet discipline, and professional customer interaction.

1. Execute tasks strictly according to engine priority.
2. Protect Day 0–3 customers from running out.
3. Maintain high daily productivity.
4. Close assigned tickets within tight SLAs.
5. Minimize reschedules and unreachable outcomes.
6. Plan efficient daily routes using customer location details.
7. Minimize unnecessary travel and idle time.
8. Optimize task sequencing within assigned sector.
9. Provide courteous, respectful service.
10. Wear full branded company attire.
11. Maintain professionalism at all times.
12. Update inaccurate location or customer details.
13. Ensure correct account-to-asset linkage.
14. Follow repossession processes strictly.
15. Hold valid riding license at all times.
16. Ride responsibly and safely.
17. Avoid at-fault accidents.
18. Conduct daily pre-ride safety checks.
19. Ensure timely servicing of assigned bike.
20. Avoid unnecessary fuel consumption.
21. Account for all assets issued.
22. Prevent loss or damage.
23. Return unused items properly.
24. Report safety risks, tampering, or anomalies.
25. Escalate systemic or recurring issues promptly.

1. Productivity score
2. Task closure rate
3. SLA compliance
4. Fuel efficiency
5. Accident record
6. Customer complaints
7. Inventory variance
8. Experience working in Sales and Customer Acquisition and Customer Support
9. Form 4 Certificate
10. Sales qualification
11. College education
12. At least 2 years working in sales and customer service role.
13. Valid Driving License with appropriate NTSA Stamps
14. 6 to 12 months of continuous riding