Receptionist / Front Office

Jordan Hospital Kitui is a healthcare institution committed to providing professional and patient-centered medical services.

The successful candidate will manage front office operations, respond to inquiries, direct patients to appropriate departments, handle calls, and provide essential administrative support. This role requires excellent communication skills, a professional demeanor, strong organizational abilities, and a commitment to delivering quality patient service.

1. Welcome and professionally attend to patients, visitors, and clients.
2. Receive, screen, and direct telephone calls, and respond to inquiries.
3. Register patients and direct them to the appropriate hospital departments.
4. Provide accurate information regarding hospital services, operating hours, and procedures.
5. Schedule appointments and assist with patient flow and front office coordination.
6. Maintain precise records for visitors, appointment logs, and other administrative documents.
7. Manage incoming and outgoing correspondence and emails.
8. Ensure the reception area is clean, organized, and welcoming.
9. Safeguard patient confidentiality and adhere to hospital policies and procedures.
10. Support customer service initiatives and handle patient concerns courteously.
11. Assist with basic digital marketing and communication activities as needed.
12. Perform other assigned relevant administrative duties.

1. Diploma in Business Administration, Office Administration, Customer Service, or a related field.
2. Minimum of 2–3 years of experience in a receptionist or front office role.
3. Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage.
4. Proficiency in Microsoft Office applications, especially Word and Excel.
5. Strong communication and interpersonal skills.
6. Well-presented, professional, and customer-oriented.
7. Certificate of Good Conduct is an added advantage.
8. Digital marketing skills are an added advantage.