Digital Channels Adoption Lead

To drive the commercial success of the bank’s digital channels by orchestrating the critical “last mile” of the client experience: the implementation and ongoing adoption of digital solutions. This role leads the strategy to migrate clients from manual to digital channels, managing the end-to-end client onboarding process to ensure efficiency and speed-to-revenue. The incumbent acts as a bridge between Client Coverage, Product, and Operations, utilizing data-driven insights to maximize platform utilization, optimize cost-to-serve, and deliver on strategic mandates such as financial inclusion and cross-border trade growth.

1. Bachelor’s Degree in Business, Finance, Banking, Information Systems, or a related field
2. 3-4 years Proven experience managing client onboarding and implementation projects.
3. Demonstrated track record in driving digital channel adoption, customer utilization, and revenue growth.
4. Experience in process improvement and customer journey optimization.
5. Experience working with cross-functional teams including Sales, Product, Operations, Risk, and Marketing.
6. Strong analytical skills with experience using data and MIS reporting to drive business decisions.
7. Knowledge of banking regulatory, risk, and compliance requirements.
8. Strong knowledge of payments, collections, liquidity management, and digital cash management solutions.
9. Behavioural Competencies: Convincing People, Following Procedures, Interacting with People, Meeting Timescales, Producing Output, Team Working
10. Technical Competencies: Client project management and implementation/onboarding projects, Process improvement and customer journey optimization, Data interpretation, usage analytics, and performance tracking.