Credit Recovery Officer

The Credit Recovery Officer at Kingdom Sacco is tasked with overseeing and recovering outstanding loans from customers. This role involves maintaining strong customer relationships throughout the recovery process and ensuring all activities comply with the organization's lending and recovery policies. The officer will work under the guidance of the Credit Manager to achieve collection targets and address loan-related issues.

1. Monitor loan accounts to identify those that are overdue or delinquent.
2. Contact customers via phone, email, SMS, and field visits to follow up on outstanding payments.
3. Negotiate appropriate repayment plans with customers facing payment difficulties.
4. Maintain accurate records of all loan recovery activities, customer commitments, and payments received.
5. Conduct physical visits to customers and follow up on accounts requiring in-person recovery efforts.
6. Investigate reasons for loan delinquency and propose effective recovery solutions.
7. Prepare regular reports detailing outstanding loans, recovery progress, and collection performance.
8. Collaborate with the Credit Manager, Senior Recovery Officer, and other credit team members to resolve loan-related issues.
9. Ensure all recovery actions adhere to company policies, contractual obligations, and relevant regulations.
10. Escalate challenging or long-standing accounts for further intervention when necessary.
11. Achieve assigned monthly recovery and collection targets.

1. Demonstrate unquestionable character, integrity, and accountability.
2. Provide three referees, including one from the immediate former employer if applicable.
3. Hold a Bachelor’s Degree in Business, Finance, or an equivalent field.
4. Possess at least one year of experience in Credit and Debt Management.
5. Have a professional qualification in Credit Management.
6. Exhibit high integrity, honesty, and ethical conduct.
7. Possess strong documentation and reporting skills.
8. Demonstrate excellent communication and follow-up abilities.
9. Have a good understanding of Sacco Societies Operations and SASRA guidelines and regulations.
10. Be proficient in computer systems and Microsoft Office applications.
11. Be conversant with the security perfection process.
12. Provide excellent customer service.
13. Possess accurate analytical skills.