Telesales Officer

Transwide Pharmaceuticals Ltd is a private company registered in Kenya in 1994, specializing in warehousing and distribution of pharmaceutical products, surgical, and hospital equipment. The company is dedicated to exceeding customer expectations through quality goods, affordability, and on-time delivery.

Transwide Pharmaceuticals Ltd is seeking a dedicated Telesales Officer to join their team. This full-time role focuses on customer care, sales, and business development within the pharmaceutical sector. The successful candidate will be responsible for driving sales, managing customer relationships, and ensuring efficient order processing and follow-up.

1. Generate sales leads, follow up on prospects, and convert inquiries into sales.
2. Manage customer accounts, process orders, and follow up on payments.
3. Handle customer complaints and provide timely solutions.
4. Coordinate effectively with sales, dispatch, and distribution teams.

1. Hold a Diploma or Certificate in Sales and Marketing, Business Administration, Pharmacy-related studies, or an equivalent qualification.
2. Possess at least 2 years of experience in telesales, preferably within a pharmaceutical company.
3. Have experience in pharmaceutical product promotion, order processing, and customer follow-ups.
4. Be proficient in Microsoft Office, CRM systems, and sales reporting tools.
5. Demonstrate a good understanding of pharmaceutical sales practices and customer confidentiality.
6. Exhibit excellent telephone sales, customer service, and relationship management skills.
7. Maintain strong product knowledge, particularly of pharmaceutical products and their applications.
8. Possess good communication, negotiation, and persuasion skills.
9. Have strong knowledge of sales targets, reporting, and performance monitoring.
10. Show a high level of accuracy, integrity, and professionalism when handling pharmaceutical product information.
11. Be self-motivated and target-oriented.
12. Be persuasive, confident, and customer-focused.
13. Be organized with good time-management skills.
14. Be able to work independently and within a team.
15. Be results-driven with a strong sense of accountability.
16. Previous experience working in Rongai is an added advantage.