Direct Sales Agent

HCS Affiliates Group is a human resources and management consultancy based in Nairobi, Kenya. They are recruiting on behalf of a client in the telecommunications sector.

A telecommunications company, a client of HCS Affiliates Group, is seeking a Direct Sales Agent to join their team in Eldoret. This full-time, onsite role involves actively marketing and selling the company's products and services to customers, ensuring all transactions are handled professionally and in compliance with retail operations' financial controls and policies. The agent will report directly to the Shop Team Leader.

1. Achieve sales targets for airtime, customer acquisitions, and devices.
2. Monitor and manage the company's inventory and consignment stock, ensuring accurate daily balances of movements and physical stock.
3. Manage daily cash floats and accurately account for all daily sales.
4. Support and implement strategies aimed at improving customer experience to drive increased sales.
5. Provide technical support to customers, particularly regarding the configuration of data devices.

1. Hold a Diploma or Bachelor’s Degree in Business, Marketing, or a related field.
2. Possess at least 1 year of experience in sales.
3. Demonstrate strong marketing skills.
4. Have comprehensive product knowledge.
5. Be proficient in upselling and cross-selling techniques.
6. Exhibit a solution-oriented mindset.
7. Possess excellent customer relationship management abilities.
8. Show a strong customer focus.
9. Be capable of networking and building partnerships.
10. Have influencing and negotiating skills.
11. Possess analytical thinking abilities.