Customer Service & Content Creation Graduate Trainee

Betech Solar Solutions is a company that provides solar products and services.

This 3-month paid internship at Betech Solar Solutions is designed for a confident, talkative, presentable, persuasive, and customer-focused individual. The role involves supporting various aspects of customer service, content creation, social media management, and website updates. The successful candidate must be comfortable interacting with customers, appearing on camera, and producing engaging content to promote the company's solar products, services, and completed projects. Based on performance and business needs, there is potential for the internship to be extended or to lead to a full-time employment offer.

1. Respond professionally to customer inquiries received via WhatsApp, phone calls, social media, email, and the company website.
2. Follow up on customer leads, quotations, orders, deliveries, payments, and after-sales requests.
3. Create engaging marketing content, including product photos, captions, short videos, project posts, and customer updates.
4. Participate in product videos, demonstrations, live sessions, and social media content.
5. Capture photos and videos of products, projects, installations, customer demonstrations, and team activities.
6. Upload and update product photos, videos, descriptions, prices, promotions, and other content on the Betech website.
7. Assist with posting and managing content on TikTok, Facebook, Instagram, WhatsApp Status, and other social media channels.
8. Support digital marketing campaigns and help generate qualified customer leads.
9. Maintain customer records, content schedules, lead follow-up trackers, and daily activity reports.
10. Provide support to the sales, marketing, and customer service teams with other reasonable assigned duties.

1. Must be a recent graduate from 2025 or 2026, or a final-year student awaiting graduation.
2. Hold a Diploma or degree in Customer Service, Business, Marketing, Communications, Media, Public Relations, or a related field.
3. Possess excellent spoken and written English and Kiswahili communication skills.
4. Be very confident, talkative, persuasive, and professional when engaging with customers.
5. Comfortable appearing on camera for product videos, demonstrations, live sessions, and social media content.
6. Demonstrate a strong interest in customer service, digital marketing, social media, sales, and content creation.
7. Basic skills in Canva, CapCut, content writing, video editing, social media posting, and website content uploading are considered an advantage.
8. Must be organized, proactive, responsible, presentable, and eager to learn.
9. Able to work from Nairobi.