Sacco Assurance Supervisor

United Winners DT Sacco Society Limited is a Savings and Credit Co-operative Organization (SACCO) founded in 2001, operating in the banking and financial services sector.

The Sacco Assurance Supervisor will be responsible for leading insurance sales and portfolio expansion, overseeing the assurance team, and managing policy administration, regulatory adherence, and customer satisfaction. Key duties include developing and executing strategies to meet sales, commission, and client retention targets. The supervisor will identify members' insurance needs, recommend appropriate solutions, and promote insurance uptake across all SACCO branches and service channels. They will also supervise and mentor assurance staff and agents to achieve their goals, manage policy applications, renewals, premium collection, and record-keeping. Coordinating claims documentation and following up with insurers for timely resolution is also part of the role. Additionally, the supervisor will manage relationships with underwriters and partners, resolve escalated customer complaints, monitor premiums and commissions, reconcile records, and prepare performance reports. Ensuring compliance with insurance regulations, internal policies, and customer data confidentiality standards is paramount.

1. Develop and implement strategies to achieve sales, commission income, and client retention targets.
2. Identify members’ insurance needs, recommend suitable solutions, and promote insurance uptake across SACCO branches and service channels.
3. Supervise and coach assurance staff and agents to achieve agreed targets.
4. Oversee policy applications, renewals, premium collection, and records management.
5. Coordinate claims documentation and follow up with insurers for timely resolution.
6. Manage relationships with underwriters and other partners, and resolve escalated customer complaints.
7. Monitor premiums and commissions, reconcile records, and prepare performance reports.
8. Ensure compliance with applicable insurance requirements, internal policies, and customer data confidentiality standards.

1. A Bachelor’s degree in a related field.
2. Certificate of Proficiency (COP) in Insurance from the College of Insurance is mandatory.
3. At least three years’ relevant experience in insurance sales, business development, or agency operations.
4. A Diploma in Insurance will be an added advantage.
5. Strong sales, leadership, communication, and relationship management skills.
6. Sound knowledge of insurance products and claims processes.
7. Integrity and customer focus.
8. Ability to deliver measurable results.