Branch Manager

The Branch Manager, reporting to the Head of Distribution, is tasked with leading the branch to achieve key objectives such as business growth, profitability, and excellent customer service. This involves meeting assigned targets for deposits, financing assets, accounts, and product sales, while also embedding high service standards within the branch operations. The role requires adherence to the bank's established policies and guidelines to ensure smooth workflow, high service quality, and low operational risk.

1. Drive business growth and profitability for the assigned branch.
2. Cascade sales targets to branch staff and track performance to achieve objectives.
3. Engage with key stakeholders and manage the product portfolio, controlling costs and profitability.
4. Maintain high levels of customer service across all branch functions, including cash management, remittances, account opening, and sales.
5. Monitor customer feedback and mystery shopping results, implementing initiatives to improve satisfaction scores.
6. Ensure all branch operations comply with established bank policies, operating manuals, and service quality standards.
7. Maintain accurate accounting records of daily cash flow and review MIS reports to minimize cash differences.
8. Address and resolve audit findings within specified timelines.
9. Implement and maintain safety and security measures within the branch.
10. Lead branch projects, support new product launches, and maintain accurate archives of transaction records.
11. Follow up on cases with customers and internal departments to ensure resolution.
12. Provide effective leadership to the branch team, driving a high-performance culture.
13. Cascade targets, monitor performance, coach staff, and provide recognition to improve productivity.
14. Analyze staff training needs and recommend appropriate development measures.
15. Foster effective communication through regular staff meetings to enhance engagement and job satisfaction.
16. Ensure business continuity through effective succession planning, leave management, and resource allocation.

1. Bachelor’s degree in a business or related discipline from a recognized university.
2. Post-graduate qualifications are desirable.
3. Minimum of 5 years of experience in a similar role.
4. Prior experience working in a Sharia-compliant Bank or Financial Institution is mandatory.
5. Strong general banking knowledge and understanding of macro and micro factors affecting the banking industry.
6. Proficient computer skills.
7. Strong accounting and financial capabilities.
8. Demonstrated business and commercial acumen.
9. Excellent analytical thinking skills.
10. Proven coaching and mentoring abilities.
11. Strong communication skills.
12. Effective leadership qualities.
13. Excellent planning and organizing skills.
14. Ability to manage stakeholders and relationships effectively.
15. Knowledge of Sharia foundations and principles of Islamic finance is an added advantage.