Sales Specialist

Keda Ceramics International Limited is a manufacturing company of ceramics tiles and sanitary ware located in Miwani, Kisumu County, with its headquarters in Guangzhou, China.

The Sales Specialist will be responsible for marketing and selling ceramic products, including tiles and sanitary ware, to various clients such as retailers, distributors, and wholesalers. This role involves identifying and pursuing new business opportunities, achieving monthly and annual sales targets, and conducting product presentations and market research. The specialist will also prepare quotations, negotiate prices, close sales, and monitor market trends and competitor activities. Maintaining accurate records of sales activities, customer interactions, and market feedback is crucial. The role requires close collaboration with showroom, warehouse, and logistics teams to ensure timely order processing and delivery, handling customer complaints, and following up on payments. Regular sales reports and market feedback must be provided to management.

1. Market and sell ceramic products to retailers, distributors, and wholesalers.
2. Identify, develop, and pursue new business opportunities and customer segments.
3. Achieve monthly and annual sales targets.
4. Conduct product presentations, client visits, market research, and data collection.
5. Prepare quotations, negotiate prices, and close sales according to company policies.
6. Monitor market trends, competitor activities, customer preferences, and pricing strategies.
7. Maintain accurate records of sales activities, customer interactions, prospects, and market feedback.
8. Collaborate with showroom, warehouse, and logistics teams for timely order processing and delivery.
9. Handle customer complaints and follow up on issues to ensure satisfaction.
10. Monitor sales orders and provide clients with necessary information promptly.
11. Deliver invoices and other relevant documentation to clients for timely payments.
12. Follow up on prospective customers and convert qualified leads into sales.
13. Provide regular sales reports and market feedback to management.

1. Diploma or degree in Sales and Marketing, Business Administration, Commerce, or a related field.
2. At least 2 years of proven sales experience, preferably in the ceramic industry or a related field.
3. Experience selling ceramic plates, bowls, cups, sanitary ware, tiles, or other related building and finishing products.
4. Strong knowledge of ceramic product types, sizes, finishes, applications, and market segments.
5. Proven ability to develop new customers, generate leads, and convert prospects into sales.
6. Excellent communication, negotiation, and interpersonal skills.
7. Self-motivated, target-driven, and able to work independently.
8. Proficiency in MS Office applications (Word, Excel, PowerPoint).
9. Ability to use CRM systems and other sales tracking tools.
10. Good data analysis, reporting, and market research skills.
11. Strong problem-solving and decision-making abilities.
12. High level of integrity, professionalism, and accountability.
13. Strong customer service and relationship management skills.
14. Flexible to work Monday-Saturday and comfortable with extensive fieldwork and frequent client visits.