Customer Service Lead - Automotive

Excelon Limited specializes in providing HR services to the MSME sector, addressing the common issue of HR neglect. They empower MSMEs by offering comprehensive HR support, fostering positive work environments, and enhancing organizational effectiveness.

The successful candidate will be responsible for managing all aspects of customer service, including direct customer interaction, understanding needs, and recommending suitable products. This role involves preparing quotations, following up on inquiries to convert them into sales, and coordinating job bookings and service delivery. The lead will also handle customer complaints, monitor stock availability, and maintain accurate inventory records, while leading the customer service team to ensure high service standards.

1. Greet customers, understand their specific needs, and recommend appropriate products and services.
2. Prepare detailed quotations, follow up on customer inquiries, and convert them into successful sales.
3. Coordinate job bookings, manage service delivery schedules, and provide timely updates to customers.
4. Address customer complaints effectively and ensure their prompt and satisfactory resolution.
5. Monitor stock levels, coordinate product orders, and maintain accurate inventory records.
6. Lead and supervise the customer service team, ensuring adherence to established service standards.

1. Proven professional experience as a Service Adviser, Customer Service Supervisor, or Team Lead, specifically within an automotive service center, tyre business, or vehicle workshop.
2. Demonstrated capability in selling automotive products and related services.
3. Strong skills in customer handling, effective communication, and efficient complaint resolution.
4. Practical experience in inventory control and coordinating service operations.
5. Ability to effectively supervise a team and consistently achieve sales and service targets.