Training & Administration Coordinator

Customer Experience Partners (CXP) is a customer experience consultancy that helps organizations design better customer and stakeholder experiences through CX strategy, process improvement, Voice of Customer systems, and operational CX solutions. They also provide specialized recruitment and talent solutions for their clients.

The Training & Administration Coordinator is responsible for overseeing the logistical and administrative aspects of training programs and examinations, from initial planning to completion. This includes preparing and distributing assessment materials, securely managing completed examination papers, and maintaining accurate records. The coordinator will also facilitate communication between trainers, participants, and other stakeholders, ensuring all program-related activities and schedules are followed. Beyond training coordination, the role involves general office administration, such as managing documentation, scheduling meetings, and supporting procurement of necessary materials. Additionally, the coordinator will contribute to marketing efforts by promoting training programs and events through digital channels, managing social media, and updating promotional content.

1. Coordinate the administration and logistics of training programs from planning through to completion.
2. Prepare, organize, and distribute examination and assessment materials.
3. Coordinate the collection, handling, and secure filing of completed examination papers and related documents.
4. Communicate effectively with trainers, facilitators, and participants regarding training programs and examinations.
5. Maintain accurate and up-to-date training and examination records.
6. Follow up on training schedules, participant requirements, and other program-related activities.
7. Support the smooth running of all training sessions and examinations.
8. Manage filing systems, documentation, correspondence, and office records.
9. Schedule meetings, prepare agendas, and accurately record minutes when required.
10. Follow up on action points and ensure administrative tasks are completed efficiently.
11. Assist with day-to-day office coordination to ensure smooth administrative operations.
12. Support the procurement and coordination of training and office materials as needed.
13. Handle routine communication professionally with clients, participants, trainers, and other stakeholders.
14. Support the promotion of training programs and events through digital and other communication channels.
15. Support the management of social media and digital communication activities.
16. Assist with updating training program information and promotional materials.

1. Hold a Bachelor's degree or Diploma in Business Administration, Marketing, Communications, Education, or a closely related field.
2. Possess at least 2 years of relevant experience in administration, training coordination, education, marketing, or a similar role.
3. Demonstrate strong organizational and time-management skills.
4. Exhibit excellent written and verbal communication skills.
5. Show high attention to detail and accuracy, particularly when handling examinations and confidential documents.
6. Be able to work independently and effectively manage multiple priorities.
7. Be proficient in Microsoft Office applications.
8. Have a good understanding of social media and digital communication strategies.
9. Possess the ability to maintain confidentiality and handle sensitive information professionally.
10. (Added Advantage) Experience working in a training, education, professional body, or examination environment.
11. (Added Advantage) Experience coordinating examinations or assessments.
12. (Added Advantage) Experience with online learning or training management platforms.
13. (Added Advantage) Experience in social media management and digital marketing.
14. (Added Advantage) Graphic design skills and proficiency in Canva and/or Adobe Creative Suite.