ICT & Database Intern

Urgent Action Fund-Africa is an organization committed to feminist values, women's human rights, and social justice, operating in a virtual working environment.

This internship offers practical learning experience while contributing to the reliable day-to-day ICT service delivery within UAF-Africa's virtual working environment. The intern will report to the ICT & Database Assistant and be responsible for providing initial ICT support, assisting with database management, Microsoft 365 administration, information security tasks, asset management, documentation, and digital workplace operations. More complex technical issues and higher-level systems administration will be escalated to the ICT & Database Assistant.

1. Respond to first-line user support requests, including password resets, access issues, application support, and routine troubleshooting, escalating complex matters as needed.
2. Support the setup, configuration, and routine maintenance of ICT equipment such as laptops, mobile phones, and printers.
3. Assist with basic hardware, software, operating system, and connectivity troubleshooting.
4. Provide support for virtual meetings, webinars, and other online organizational events.
5. Log, categorize, and track support tickets in the helpdesk system, following up on their resolution.
6. Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Forms.
7. Support routine user account administration, permissions, and access rights updates under supervision.
8. Assist with ICT onboarding and offboarding activities, including equipment preparation and account checklists.
9. Support the organization and maintenance of documents and records within approved digital repositories.
10. Assist with data entry, validation, record updates, and routine data-quality checks within organizational databases.
11. Support data-cleaning exercises and identify incomplete, duplicate, or inconsistent records for review.
12. Assist with the preparation of approved database reports, dashboards, and data extracts.
13. Support user access administration and routine user inquiries related to organizational databases.
14. Assist with user testing of database enhancements, documenting issues, test results, and recommended follow-up actions.
15. Maintain an accurate inventory of ICT equipment and asset records.
16. Support the issuance, return, transfer, and verification of ICT assets and related documentation.
17. Assist with periodic physical verification of ICT equipment and follow up on identified discrepancies.
18. Perform minor equipment maintenance and coordinate other servicing needs under supervision.
19. Assist with routine monitoring of antivirus and endpoint protection status, escalating identified concerns.
20. Support cybersecurity awareness activities and promote safe use of organizational systems and information.
21. Report suspected phishing, unauthorized access, data-security concerns, and other ICT incidents promptly.
22. Support adherence to ICT policies, data-protection requirements, access controls, and approved procedures.
23. Maintain ICT service records and assist in preparing periodic summaries of support tickets, recurring issues, and asset movements.
24. Draft and update user guides, induction materials, knowledge articles, and standard operating procedures for review.
25. Use approved AI-assisted tools responsibly to support day-to-day business operations, documentation, and productivity.
26. Participate in testing and implementation of new ICT tools, process improvements, and digital solutions.
27. Research emerging technologies and share practical observations that may improve operational efficiency.
28. Perform any other relevant duties assigned by the supervisor, consistent with the learning objectives of the internship.

1. A degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
2. At least one year of relevant experience, with introductory training or certification in Microsoft 365, databases, networking, or cybersecurity considered an advantage.
3. Basic understanding of Windows and macOS environments.
4. Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
5. Basic understanding of database concepts, data quality, and responsible information management.
6. Basic knowledge of computer hardware, software installation, and troubleshooting.
7. Awareness of cybersecurity, confidentiality, and data-protection principles.
8. Knowledge of, or willingness to learn, approved AI-assisted productivity tools.
9. Strong organizational skills, attention to detail, and ability to manage multiple priorities.
10. Good written and verbal communication skills and a service-oriented approach.
11. Ability to work independently, take initiative, learn quickly, and escalate issues appropriately.
12. Experience working in a virtual or multicultural environment is an advantage.
13. Commitment to UAF-Africa’s feminist values, women’s human rights, and social justice.