Credit Control Lead

Jacaranda Maternity is an NHIF accredited provider for maternity and gynecological procedures. They provide high-quality, affordable, client-centric, and respectful maternal health care, pediatric, gynecology, and family care assistance at their family care medical centre.

The Credit Control Lead at Jacaranda Maternity will be responsible for overseeing the hospital's credit control and accounts receivable operations. This includes ensuring the prompt collection of outstanding revenue, maintaining robust cash flow, and effectively managing relationships with both insurance providers and corporate clients. The role also involves driving continuous improvements within the hospital's overall revenue cycle processes to enhance efficiency and financial performance.

1. Lead all debt collection and accounts receivable activities to ensure timely recovery of outstanding balances.
2. Monitor debtor aging and implement strategies to reduce overdue accounts and improve cash collections.
3. Follow up with insurance companies, corporate entities, and individual patients regarding outstanding payments.
4. Ensure the achievement of collection targets and key performance indicators.
5. Escalate long-standing accounts and recommend appropriate recovery actions.
6. Manage relationships with insurance companies, medical schemes, TPAs, and corporate clients.
7. Coordinate the timely submission and follow-up of invoices, claims, and supporting documentation.
8. Monitor claim rejections, underpayments, and disputes, ensuring their prompt resolution.
9. Conduct account reconciliations with payers and resolve discrepancies to facilitate payments.
10. Collaborate closely with Billing, Claims, Admissions, Clinical, and Finance teams to ensure accurate charge capture and billing.
11. Identify bottlenecks within the revenue cycle and implement corrective measures to improve collections.
12. Support initiatives aimed at reducing claim denials and improving clean claim submission rates.
13. Ensure adherence to contractual billing requirements and agreed payment terms.
14. Prepare and present debtor aging reports, collection performance reports, and cash flow forecasts.
15. Analyze payment trends and identify collection risks, revenue leakage, and opportunities for improvement.
16. Provide management with actionable recommendations to improve debtor management and revenue collection.
17. Supervise, coach, and develop Credit Control Officers and Accounts Receivable staff.
18. Set performance objectives and monitor team productivity.
19. Foster a culture of accountability, customer service excellence, and continuous improvement.
20. Ensure compliance with hospital financial policies, contractual obligations, and regulatory requirements.
21. Support internal and external audits related to receivables and collections.
22. Develop and enhance credit control policies, procedures, and workflows to improve operational efficiency.
23. Participate in system enhancement and automation projects aimed at strengthening revenue cycle management.

1. Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or a related field.
2. CPA(K), ACCA, or an equivalent professional qualification.
3. Minimum of 5 years of experience in credit control, accounts receivable, revenue cycle management, or a similar role.
4. Mandatory experience within a hospital, healthcare provider, or insurance company.
5. Demonstrated experience in managing collections, debtor reconciliations, and payer relationships.
6. Strong understanding of accounts receivable and credit management principles.
7. Excellent analytical and financial reporting skills.
8. Strong negotiation, communication, and stakeholder management abilities.
9. Proficiency in ERP systems, Hospital Information Systems (HIS), and Microsoft Excel.
10. Strong leadership and team management skills.
11. High level of integrity, attention to detail, and results orientation.