Transport Lead

DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider. They combine management and value-added services with customized, integrated logistics solutions to drive resilience, efficiency, improve quality, and create competitive advantage.

As a Transport Lead at DHL Supply Chain, you will be responsible for the daily oversight of transport operations, ensuring the safe, compliant, cost-effective, and efficient movement of goods. This involves leading transport teams, managing fleet performance, and ensuring adherence to customer service requirements. The role also focuses on driving continuous improvement initiatives to enhance operational performance, safety, and productivity within the logistics framework.

1. Lead and coordinate daily transport activities to meet customer and business requirements.
2. Monitor fleet utilisation and optimise vehicle routing, load planning, and vehicle allocation.
3. Maintain strong relationships with internal and external stakeholders.
4. Monitor driver progress and promptly address unforeseen challenges or deviations from plans.
5. Utilise transportation management systems and tracking tools for real-time shipment and vehicle monitoring.
6. Ensure on-time collection and delivery of shipments.
7. Resolve operational issues and service disruptions promptly.
8. Supervise transport controllers, planners, drivers, and support staff.
9. Conduct daily operational briefings and performance reviews.
10. Develop employee capability through coaching, mentoring, and training.
11. Promote a positive safety culture and employee engagement.
12. Ensure service levels meet or exceed contractual customer expectations.
13. Oversee vehicle availability, utilisation, maintenance, and compliance.
14. Monitor transport costs, including fuel, maintenance, labor, and subcontractor expenses.
15. Identify cost-saving and productivity opportunities without compromising safety or service delivery.
16. Manage the performance of transport-related suppliers and contractors.
17. Ensure compliance with transport legislation, road safety regulations, and company policies.
18. Ensure drivers hold valid licenses and permits and complete required training.
19. Ensure loads depart within the agreed dispatch window and control delivery documents, keys, GPS devices, fuel cards, and mobile phones.
20. Coordinate resolution of delivery issues with customer service and relevant stakeholders.
21. Maintain accurate transport records and operational documentation.

1. Diploma or degree in Logistics, Supply Chain Management, or a related field; relevant professional qualification.
2. 3-5 years of transport/logistics operations experience, with demonstrated responsibility for coordinating teams, resources, and daily service delivery.
3. 3-5 years of experience in a transport logistics, supply chain, or FMCG environment.
4. Practical experience in dispatch planning, route and load optimization, fleet utilization, driver monitoring, transport scheduling, TMS/tracking tools, customer service, and operational issue resolution.
5. Experience supporting Kenya-based transport operations and applicable local road transport requirements.
6. Fluent written and spoken communication skills.