Branch Manager

The Branch Manager at Tower Sacco is tasked with overseeing all aspects of branch operations, ensuring business growth, and maintaining efficient daily functions. This includes driving sales and marketing of SACCO products, managing lending activities, ensuring excellent customer service, and upholding security standards in line with the SACCO's strategic objectives. The role involves implementing SACCO policies, coordinating front office and treasury operations, and preparing various financial and operational reports. The manager is also responsible for directing human resources, administration, and sales efforts, while assessing market conditions to identify new opportunities. Key duties include developing financial objectives, managing branch revenue and profitability, and fostering staff development through training and coaching. The role requires proactive identification of improvements, adherence to ethical standards, and active networking to enhance the SACCO's reputation. Furthermore, the manager must address customer satisfaction issues, ensure compliance with KYC and AML regulations, monitor SACCO agents, and collaborate with sales teams. Ultimately, the Branch Manager is accountable for risk management and the safeguarding of all branch assets.

1. Oversee all branch activities and ensure smooth daily operations.
2. Implement and enforce all SACCO policies and procedures within the branch.
3. Coordinate front office operations in adherence to the operational manual.
4. Manage treasury operations effectively, including daily handovers.
5. Ensure cash holdings at the branch remain within insurance cover limits.
6. Prepare comprehensive reports such as reconciliations, trial balances, quarterly reports, liquidity reports, loan reports, and savings projections.
7. Direct all operational facets, including service channels, customer service, human resources, administration, marketing, and sales.
8. Analyze local market conditions to identify and capitalize on sales opportunities.
9. Develop financial forecasts, objectives, and strategic business plans.
10. Achieve SACCO business and operational performance targets and metrics.
11. Manage branch revenue, control operating costs, and ensure profitability aligns with budget.
12. Develop branch personnel through training, coaching, and personal development initiatives.
13. Identify areas for improvement and propose corrective actions to address challenges and leverage growth.
14. Share insights on best practices, competitive intelligence, and business opportunities.
15. Formulate and execute branch strategy and sales plans to meet targets.
16. Uphold high ethical standards and ensure compliance with all relevant regulations and laws.
17. Network actively to enhance the branch's and SACCO's presence and reputation.
18. Monitor competitor activities and report on market trends and penetration.
19. Promptly address and resolve customer service satisfaction issues.
20. Implement Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols to prevent fraud.
21. Conduct periodic visits to SACCO agents under the branch for monitoring, compliance, and issue resolution.
22. Collaborate with branch sales teams for supervision, training, advice, and submission of verified sales commission reports.
23. Assume primary responsibility for managing and mitigating inherent and potential risks.
24. Ensure the secure keeping of all branch assets, including structures, equipment, inventory, and cash.

1. Bachelor’s degree in Finance, Commerce, Management, Economics, Accounting, Banking, or a related business field, or CPA Finalist qualification.
2. A degree combined with a Higher Diploma or Diploma in a business-related course is an added advantage.
3. Minimum of five (5) years of experience in a financial institution, with strong exposure to operations.
4. At least three (3) years of experience in a management role.
5. KCSE C (Plain) with a C (plain) in Mathematics and English.
6. Must be over 30 years of age.
7. Demonstrated empathy towards customer needs.
8. Possess exemplary integrity and honesty.
9. Hold a valid driving license.
10. Exhibit decisiveness and quick judgment skills.
11. Excellent business writing abilities.
12. Proactive and self-driven with initiative.
13. Strong communication and interpersonal skills.
14. Proven leadership and management capabilities.