ICT Administrator

Kenchic Limited is the leading producer of poultry in East and Central Africa, specializing in broiler and layer day-old chicks. The company has expanded its operations to include processed chicken and various further processed products like smoked and choma sausages.

The ICT Administrator will be responsible for maintaining and supporting the entire ICT infrastructure at the Thika Processing Plant. This includes managing network connectivity, providing technical assistance to end-users, and ensuring the smooth operation of production systems and business applications. The role also encompasses implementing and monitoring ICT security policies, supporting cybersecurity initiatives, and coordinating with external vendors for maintenance and installations. The administrator will play a crucial role in resolving ICT-related disruptions and identifying opportunities for technological improvements to enhance operational efficiency.

1. Maintain and support LAN, WAN, Wi-Fi, and internet connectivity across the processing plant.
2. Monitor and troubleshoot network equipment, including switches and firewalls.
3. Support server infrastructure, backup systems, and disaster recovery processes.
4. Ensure the availability, performance, and security of ICT systems.
5. Provide first and second-line technical support to users across the plant.
6. Install, configure, maintain, and troubleshoot computers, printers, scanners, and mobile devices.
7. Manage user accounts, access permissions, and Microsoft 365 services.
8. Maintain accurate ICT asset inventories, technical documentation, and support records.
9. Escalate complex technical issues and coordinate resolution with the Group ICT team and external vendors.
10. Provide technical support for ERP systems, specifically Microsoft Dynamics 365 Business Central.
11. Support ICT systems integrated with production operations, such as weighing scales, barcode scanners, and labelling systems.
12. Collaborate with production, engineering, quality assurance, and operations teams to resolve ICT-related disruptions.
13. Support the implementation, testing, and rollout of new systems, applications, and technology improvements.
14. Liaise with application vendors to troubleshoot integration and system performance issues.
15. Implement and monitor ICT security policies, endpoint protection, and access controls.
16. Support cybersecurity awareness, patch management, and vulnerability remediation.
17. Monitor backup processes and assist with system recovery and business continuity activities.
18. Ensure adherence to company ICT policies, data protection requirements, and established procedures.
19. Support and maintain CCTV, biometric access control, attendance systems, and IP telephony.
20. Coordinate ICT maintenance, repairs, and installations with approved service providers.
21. Monitor ICT service performance and ensure timely resolution of incidents.
22. Identify opportunities to improve operational efficiency through technology and automation.

1. Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
2. Minimum of 5 years of relevant hands-on experience in ICT support and infrastructure administration.
3. Demonstrated experience supporting ICT operations within a manufacturing, processing, or industrial environment is a strong advantage.
4. Practical knowledge of networking, Windows operating systems, server administration, and ICT troubleshooting.
5. Experience administering Microsoft 365, Active Directory, and user access management.
6. Familiarity with ERP systems, preferably Microsoft Dynamics NAV or Dynamics 365 Business Central.
7. Experience supporting production-related systems such as weighing scales, barcode scanners, label printers, and industrial system integrations is an added advantage.
8. Relevant professional certifications (e.g., Microsoft, CompTIA, Cisco, Fortinet) will be advantageous.