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QA AND SUPPORT OFFICER
Ideon Business Outsourcing Solutions
Nairobi
Full-time
Recruitment
Software & Data
Mid Level
Salary: Confidential
Posted 1 month ago
Job Description
Are you passionate about quality assurance, customer support, and system efficiency? Ideon is looking for a skilled and dynamic QA and Support Officer to join its growing team.
Key Responsibilities
• Provide user support and resolve customer/system issues
• Monitor service quality and ensure compliance with set standards
• Test systems and report bugs or operational challenges
• Track and follow up on reported issues until resolution
• Prepare support and QA performance reports
Requirements
• Diploma or Degree in IT, Business, or related field
• Experience in QA, Customer Support, or Technical Support is an added advantage
• Proficiency in MS Office and basic system troubleshooting
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How to Apply
Job Details
- Function
- Software & Data
- Industry
- Recruitment
- Type
- Full-time
- Location
- Nairobi
- Experience
- Mid Level
- Salary
- Confidential
- Posted
- May 13, 2026
- Views
- 38