Decision Support Manager – Credit Risk

The Decision Support Manager for Credit will report to the Head of Credit Risk Management. This position is crucial for leveraging analytics, financial expertise, and business understanding to identify potential risks, highlight critical issues, and implement actions that improve customer sustainability, optimize working capital performance, and enhance cash collection efficiency. The manager will contribute to strategic decisions regarding credit and reserve limits, ensure accurate and comprehensive reporting, and collaborate closely with the Order-to-Cash (OTC) team to strengthen credit management processes. Key aspects include building distributor capabilities, embedding best practices, engaging with stakeholders across the business and shared services, continuously monitoring credit performance, driving process improvements, and ensuring the effective implementation and maintenance of all Credit/OTC CARM controls.

1. Drive focus and oversight on credit management processes, key performance indicators (KPIs), and related opportunities.
2. Generate market and DBSI insights through robust analytics.
3. Collaborate with key stakeholders to proactively develop solutions based on insights.
4. Monitor and deliver strong working capital reporting within the Balance Sheet.
5. Maintain high performance standards and hold others accountable.
6. Support internal CARM checks and the external audit process.
7. Constructively challenge existing ways of working to identify improvement opportunities.
8. Train business partners on credit risk KPIs and deliverables.
9. Be capable of leading and delivering in the absence of the Head of Credit Risk Management.

1. Hold a business-related degree or an equivalent qualification.
2. Possess ACCA/CPA K certification.
3. Have 6-8 years of experience in a similar role.
4. Demonstrate a strong track record in analytical or finance positions, with robust commercial acumen, both analytical and logical.
5. Capable of managing projects, prioritizing tasks, and meeting deadlines.
6. Be flexible and adaptable to a changing environment.
7. Willing to make recommendations that may challenge popular or current thinking when appropriate.
8. Possess excellent Microsoft Excel and financial modeling skills.
9. Exhibit strong communication skills, both written and spoken.
10. Have significant financial knowledge and a commitment to continuous improvement in daily operations.
11. Proactively suggest improvement actions to achieve business goals and enhance performance.
12. Be self-confident, accurate, and detail-oriented.