IT Software Specialist

Yellow Pages Kenya is a full-service digital agency with over 30 years of experience, providing print, online, and digital advertising solutions to corporates, SMEs, and small businesses across several African countries.

The IT/Software Specialist is responsible for the comprehensive management, support, security, and ongoing enhancement of the organization's information technology infrastructure and software systems. This includes ensuring the dependable operation of the Hospital Information Management System (HIMS), along with all computers, networks, servers, databases, cybersecurity controls, and associated digital platforms across all branches. The specialist plays a crucial role in maintaining the integrity and efficiency of the entire IT ecosystem.

1. Administer and support the Hospital Information Management System (HIMS), configuring user accounts, roles, access rights, workflows, service prices, and system parameters.
2. Provide support for various HIMS modules, including registration, outpatient, inpatient, laboratory, pharmacy, radiology, theatre, billing, insurance, finance, inventory, and reporting.
3. Troubleshoot software errors and coordinate resolutions with vendors, supporting HIMS integration with laboratory equipment, imaging systems, payment platforms, and insurance portals.
4. Ensure HIMS compliance with Social Health Authority requirements and reporting processes, testing system updates and new functionalities before deployment.
5. Maintain a register of software licenses, subscriptions, warranties, and renewal dates, assisting management in evaluating and acquiring new software solutions.
6. Offer timely technical support to all employees and branches, installing, configuring, and maintaining ICT equipment like computers, printers, scanners, and biometric devices.
7. Diagnose and resolve hardware, software, connectivity, and user-access problems, establishing a helpdesk process and maintaining incident records.
8. Train employees on the proper use of HIMS, email, office applications, and other digital systems, preparing user manuals and troubleshooting guides.
9. Maintain local area networks, internet connectivity, Wi-Fi, and interbranch communication systems, monitoring network performance, availability, and security.
10. Manage servers, cloud services, databases, and data-storage systems, maintaining an updated ICT asset register and coordinating preventive maintenance.
11. Implement cybersecurity controls to protect patient, financial, and organizational information, managing passwords, access rights, antivirus systems, firewalls, and encryption.
12. Monitor systems for unauthorized access, malware, data leakage, and other security threats, conducting regular user-access reviews and ensuring compliance with data protection acts.
13. Develop and maintain reliable data-backup procedures, performing scheduled backups and regularly testing restoration capabilities.
14. Maintain disaster-recovery and ICT business-continuity procedures, ensuring critical systems can be recovered within approved timelines.
15. Develop operational, clinical, financial, and management reports from the HIMS, supporting departments in extracting accurate data for decision-making.
16. Monitor data quality, identify inconsistencies, and coordinate corrective action, preparing regular reports on system uptime and cybersecurity events.
17. Coordinate with HIMS vendors, internet service providers, and other technology suppliers, monitoring vendor performance against contracts.
18. Participate in planning and implementing ICT projects, upgrades, and system migrations, obtaining and evaluating technical quotations for ICT purchases.

1. Hold a Bachelor’s degree or diploma in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.
2. Possess at least three years of relevant experience, preferably within a hospital or healthcare environment.
3. Demonstrated experience in administering Hospital Information Management Systems (HIMS), ERP, EMR, or similar enterprise software.
4. Strong knowledge of computer networks, databases, operating systems, cybersecurity, and cloud services.
5. Relevant professional certifications such as CCNA, CompTIA, Microsoft, ITIL, database administration, or cybersecurity certification are an advantage.
6. Knowledge of the Kenyan healthcare environment, Social Health Authority (SHA) systems, and healthcare data-protection requirements is beneficial.