ICT Intern

The purpose of this role is to provide learning and assistance in the support and maintenance of critical business applications such as the Institutional Management Information System (IMIS), Human Resource Information System (HRIS), Adobe Sign, Enterprise Resource Planning (ERP), Intranet, and Electronic Document Management System (EDMS). The intern will also help administer the associated relational database management systems, ensuring all activities comply with the organization's ICT policy.

1. Understand and adhere to MESPT's ICT system policies and procedures.
2. Assist in analyzing business functional and non-functional requirements.
3. Help validate and verify business requirements, ensuring they align with actual business needs and meet quality standards.
4. Proactively identify and resolve system issues through monitoring and early detection.
5. Support the review of technical requirement specifications and system use cases with stakeholders, incorporating feedback.
6. Follow established change management procedures.
7. Assist in integrating new technical requirements for business systems with existing processes and systems.
8. Participate in User Acceptance Testing (UAT) for business systems.
9. Support APIs implemented for application integration.
10. Analyze and document existing business systems, processes, and models, regularly reviewing them for relevance.
11. Resolve reported system incidents and general user requests by providing technical guidance.
12. Assist in analyzing and documenting risks to business systems, identifying mitigation measures, and reporting findings for acquisition strategies.
13. Ensure assigned tasks are completed within internal standards.
14. Conduct user demonstrations for automated processes and change requests.
15. Deliver user training and support programs.
16. Assist with business systems integration.
17. Support the design of business application reports and data extraction queries.
18. Help configure and set up restoration and continuity measures to minimize application downtime.
19. Assist with database backups and restores.
20. Contribute to enhancing software resilience by applying security-by-design principles.
21. Train new staff and retrain existing users on business application usage.
22. Help map and document interfaces between legacy and new systems to guide transition initiatives.
23. Assist in testing, installing, managing, and upgrading business systems.
24. Support the development, documentation, and improvement of business processes and procedures.
25. Help monitor, diagnose, report, and fix system errors.
26. Perform any other duties assigned by the ICT Manager.

1. Bachelor’s degree in Computer Science or an IT-related field.
2. Salesforce certifications (e.g., Administrator, Platform Developer 1) are an advantage.
3. At least one year of hands-on experience in application development using Java, SOQL, Apex, etc.
4. Good problem-solving skills and a commitment to continuous learning.
5. Knowledge of software design and programming principles.
6. Internship or other exposure to applications development.
7. Familiarity with programming languages such as SQL, Java, and .Net.
8. Experience working with Salesforce.