Sales and Administration Assistant

At Topscore Consultants Limited, we are your trusted partner in employment, recruitment, and training solutions. We empower organizations/workplaces with skilled/trained professionals, and performance-driven HR solutions ensuring compliance with the Kenyas labor laws and economic environment.

The Sales and Administration Assistant will be responsible for engaging with walk-in customers, conducting field visits to both potential and existing clients, and actively seeking out new business opportunities. A key part of the role involves following up on customer inquiries to convert leads into successful sales, as well as conducting post-sale satisfaction checks. The assistant will also market products through various methods including cold calling, negotiation, and closing sales. Administrative duties include managing branch stock, coordinating replenishment, performing cashiering tasks, handling invoicing and daily reconciliations, and overseeing repair and maintenance processes for customer equipment. The role requires ensuring the smooth day-to-day operations of the branch and preparing necessary administrative documentation and correspondence.

1. Provide excellent customer service to walk-in clients.
2. Conduct field visits to engage with prospective and existing customers.
3. Identify and pursue new business opportunities.
4. Follow up on customer inquiries to convert leads into sales.
5. Perform post-sale customer satisfaction follow-ups.
6. Market products through cold calling, prospecting, negotiation, and closing sales.
7. Manage branch stock and coordinate replenishment activities.
8. Handle cashiering duties, invoicing, and daily reconciliations.
9. Coordinate repair and maintenance processes for customer equipment.
10. Ensure efficient day-to-day branch operations.
11. Prepare administrative documentation and correspondence.

1. Hold a Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, or a related field.
2. Possess 2–4 years of experience in sales, administration, customer service, or branch operations.
3. Experience with ICT equipment or technical products is an added advantage.