Sales Co-Ordinator

MSVL Group is a leading provider of recruitment, HR consulting, and corporate training services with over 10 years of experience across Africa, India, and the Middle East. They specialize in sourcing top talent and offering tailored HR solutions that align with their clients’ business goals.

The Sales Co-Ordinator will be responsible for overseeing the daily operations of the sales team, monitoring various sales activities, and ensuring efficient workflow. Key tasks include tracking inquiries, quotations, orders, leads, and customer follow-ups. The role also involves maintaining accurate CRM records, preparing sales reports, and monitoring pending tasks and deadlines. The coordinator will facilitate customer issue resolution and collaborate with Stores, Dispatch, and Accounts departments to support seamless order processing. Additionally, they will assist the CSO/HOD in evaluating sales performance and ensuring adherence to sales procedures.

1. Coordinate the daily activities of the sales team and monitor sales performance.
2. Track customer inquiries, quotations, orders, leads, and follow-ups.
3. Ensure accurate and timely updates in the CRM system and maintain customer records.
4. Prepare comprehensive sales reports and monitor pending tasks and deadlines.
5. Follow up on customer issues and coordinate their resolution.
6. Liaise with Stores, Dispatch, and Accounts departments to support efficient order processing.
7. Assist the CSO/HOD in monitoring sales performance and compliance with sales procedures.

1. Hold a Diploma or Degree in Sales, Marketing, Business Administration, or a related field.
2. Possess 2-3 years of experience in sales administration or coordination.
3. Demonstrate supervisory exposure in automotive or heavy commercial vehicle spare parts (an advantage).
4. Proficient in Excel, reporting tools, and CRM systems.
5. Exhibit excellent customer service, communication, and follow-up skills.
6. Possess strong organizational skills with keen attention to detail and the ability to manage deadlines effectively.
7. Capable of coordinating effectively with sales and other internal departments.