ICT Officer/Application Development & System Analyst

Postbank is a financial institution that provides banking services and digital platforms to its customers.

The ICT Officer/Application Development & System Analyst at Postbank is responsible for building and tailoring software applications, systems, and interfaces to enhance the bank's digital services and internal processes. This position also entails offering technical expertise and assessing the various software applications utilized within the bank. Key activities include analyzing business needs, designing, testing, and developing software solutions, and monitoring the efficiency of existing systems to recommend improvements. The role also involves customizing acquired software, analyzing user requirements for design feasibility, and modifying applications to correct errors or improve performance. Ensuring application controls are integrated for risk management, conducting regular security tests, and responding promptly to security incidents are crucial. The officer will collaborate with vendors on system implementation, monitor daily applications, verify system integrity, and develop new business applications according to corporate standards. Additionally, the role includes training users, preparing documentation, and managing system integrations and upgrades, including those with partner systems. Support for the bank's digital delivery channels and maintaining application availability and reliability are also key to meeting business objectives. The officer will participate in understanding organizational business requirements and ensure thorough testing of all application changes before deployment.

1. Analyze business requirements, then design, test, and develop software solutions.
2. Monitor the operational efficiency of current application systems and propose technical enhancements.
3. Customize and implement new software to enable automated functionalities.
4. Evaluate user needs and software requirements to determine design feasibility within budget and time limits.
5. Modify existing applications to fix errors, adapt to new hardware, or boost performance.
6. Ensure application controls are integrated during software design to mitigate risk exposures.
7. Conduct regular tests of applications to confirm functionalities and security parameters are active.
8. Respond promptly to security incidents to prevent negative business impacts.
9. Collaborate with assigned vendors to implement business systems that meet user needs and maintain existing applications through daily monitoring.
10. Verify the integrity and availability of all applications by reviewing system and application logs.
11. Design, develop, and implement new business applications and products for the Bank, adhering to corporate software development standards.
12. Provide user training on systems and prepare user documentation during system development.
13. Perform integrations and upgrades of various systems in collaboration with consultants.
14. Execute integrations with partner systems.
15. Support the bank's digital delivery channels.
16. Maintain the availability and reliability of applications to ensure ICT effectively meets service targets aligned with business objectives.
17. Participate in understanding the organization's business requirements impacted by outsourced services.
18. Ensure proper testing of all application changes released into production environments as assigned.

1. At least three years of relevant work experience in a comparable ICT Officer II position.
2. Bachelor’s degree in Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering, or a related field.
3. Professional ICT certification in Java, PL/SQL, and either JavaScript/JQuery/AJAX, Object Oriented PHP, Python, HTML5/CSS3, or Adobe CS.
4. Proficiency in JSON, XML, SQL, RDBMS (Oracle, SQL Server, DB2), JEE platform, and Linux.
5. Ability to facilitate technical discussions with various groups to resolve issues.
6. Fulfilled the requirements of Chapter Six of the Kenyan constitution.