Underwriting & Claims Associate

This role involves offering comprehensive administrative and operational support for insurance processes, including handling quotations, underwriting documents, policy management, and claims. The associate will ensure prompt client service and meticulous record-keeping for all insurance-related activities.

1. Assist in preparing quotation requests based on client requirements.
2. Source quotations from approved insurance providers.
3. Compile and organize insurance quotations for internal review.
4. Support the comparison of premiums, benefits, exclusions, and terms across different quotes.
5. Prepare concise quotation summaries for clients or the Underwriting & Claims Officer.
6. Follow up with insurers regarding pending quotations.
7. Maintain an accurate register of all quotations.
8. Aid in completing and submitting proposal forms and other underwriting documents.
9. Follow up to gather any outstanding information necessary for underwriting.
10. Support the submission of risks to insurers for approval.
11. Verify that all approved insurance covers are correctly documented.
12. Help in reviewing policy schedules, certificates, and other related documents for accuracy.
13. File and maintain all underwriting documentation systematically.
14. Assist in processing new business, renewals, additions, deletions, endorsements, and cancellations of policies.
15. Prepare and distribute essential policy documents, medical cards, stickers, and certificates.
16. Follow up on any outstanding policy documentation.
17. Update client records and policy registers regularly.
18. Provide support for policy renewal follow-ups.
19. Receive and accurately record all claims notifications.
20. Assist clients in completing necessary claims forms.
21. Verify the completeness of all claims documentation.
22. Submit claims documentation to the respective insurers.
23. Maintain an up-to-date register of all claims.
24. Follow up with insurers regarding any outstanding claims requirements.
25. Obtain and relay claims status updates to clients promptly.
26. Escalate delayed, disputed, or complex claims to the Underwriting & Claims Officer/Manager.
27. Maintain organized claims files and supporting documentation.
28. Respond to routine client inquiries effectively.
29. Provide clients with timely policy and claims updates.
30. Assist clients with the onboarding process and required documentation.
31. Coordinate the delivery of policy documents, medical cards, and stickers.
32. Escalate complex client issues to the relevant officer.
33. Foster professional relationships with both clients and insurers.
34. Assist in preparing and processing Insurance Premium Financing (IPF) applications.
35. Complete all necessary IPF documentation.
36. Submit IPF documents to the appropriate financial institutions.
37. Follow up on IPF applications and approvals.
38. Maintain a tracking register for all IPF applications.
39. Maintain accurate electronic and physical client files.
40. Update insurance databases and registers regularly.
41. Ensure all documentation is properly filed and easily retrievable.
42. Assist in the preparation of departmental reports.
43. Provide accurate information to the Finance department for reconciliation and reporting purposes.
44. Maintain strict confidentiality of client information.

1. Hold a Bachelor’s degree or Diploma in Insurance, Risk Management, Business Administration, Finance, or a related discipline.
2. Professional insurance qualifications (e.g., AIIK/College of Insurance) or progress towards them are an added advantage.
3. Possess 1-2 years of relevant experience in insurance underwriting, claims, and insurance broking.