Business Support Coordinator

KKCO East Africa LLP is a professional services firm that provides accounting, auditing, and consulting services, and also coordinates the DFK Africa network of member firms.

The Business Support Coordinator intern will play a crucial role in managing the DFK Africa office, overseeing its calendar of activities, and actively seeking new member firms across the continent. The position also entails supporting KKCO's internal operations, including preparing essential documents, assisting with business development initiatives, handling administrative tasks, and ensuring a positive client experience. The coordinator is responsible for the overall coordination, presentation, and follow-through of tasks, working closely with the DFK Africa lead and Administrator to ensure timely delivery of both DFK Africa and KKCO support duties. Technical content remains the responsibility of technical teams, and business development leads handle opportunity conversion, while DFK Africa leadership manages membership approvals and strategic decisions.

1. Coordinate daily DFK Africa office activities, member communications, inquiries, and records, ensuring prompt responses.
2. Manage the annual DFK Africa calendar, including meetings, conferences, webinars, and training, by coordinating invitations, logistics, and registrations.
3. Prepare meeting agendas and materials, record minutes, track actions, and follow up with responsible individuals.
4. Identify and research potential DFK Africa member firms, prepare profiles, conduct approved outreach, and arrange introductory meetings.
5. Maintain member and prospect databases, manage the recruitment pipeline, and support the onboarding process for new firms.
6. Coordinate referrals, introductions, and joint initiatives, manage activity budgets, and report on progress.
7. Proofread, format, and finalize reports, proposals, presentations, and correspondence to meet KKCO's professional standards.
8. Maintain templates, filing systems, and action trackers, and coordinate document review, approval, and circulation.
9. Assist the Administrator with office coordination and ensure completion of administrative tasks.
10. Capture inquiries and leads in the CRM, research prospects, and prepare targeted prospect lists for KKCO business development.
11. Coordinate introductory meetings, prepare proposal packs, and follow up on proposals and next steps.
12. Maintain a weekly opportunity tracker, noting ownership, status, and follow-up dates.
13. Welcome visitors, handle calls and inquiries, and direct matters promptly, escalating sensitive issues.
14. Coordinate meeting room bookings, ensure readiness, and maintain professional client-facing spaces.
15. Keep signage and branded materials updated and collaborate with the Administrator and Marketing team to enhance client experience.

1. Bachelor’s degree in Business Administration, Marketing, Communications, Management, or a related field.
2. Experience in professional services, membership recruitment, networks, or multi-country coordination is beneficial.
3. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
4. Familiarity with CRM, task-management, and AI productivity tools.
5. Demonstrated proactivity, ownership, and reliable follow-through.
6. Strong organizational skills and meticulous attention to detail.
7. Excellent clear writing, proofreading, and research abilities.
8. Commitment to professional client service and cross-cultural communication.
9. Curiosity, practical problem-solving skills, and digital confidence.
10. Sound judgment, confidentiality, and responsible use of AI.