Regional Domain Manager – Driver Operations

This role involves leading Bolt's Driver Operations across multiple markets within a region, with a strong focus on execution. The manager will be directly responsible for implementing central Driver Operations initiatives, including driver acquisition, engagement, rewards, loyalty, quality, experience, funnel management, and community engagement. The role requires ensuring excellent execution of all central programs and providing structured market insights and feedback to central teams to inform global program design. As the owner of regional Driver Domain KPIs, the manager will ensure markets achieve their OKRs, resolve blockers, and maintain clear alignment between local and central teams. This high-impact position is for someone who excels at driving results and holding both local and central teams accountable.

1. Drive the end-to-end execution of global Driver Operations initiatives, including acquisition, engagement, loyalty, quality, funnel management, and community, by translating central strategy into actionable regional priorities and scalable market plans.
2. Take ownership of regional domain KPIs and OKRs, such as driver acquisition, active driver retention, onboarding speed, and engagement quality, through rigorous tracking, root-cause analyses, and corrective actions to achieve target performance.
3. Lead regional synchronization meetings, domain-level business reviews (MBR/QBR), and prioritization reviews, preparing executive commentary, maintaining performance transparency, and escalating operational blockers promptly.
4. Resolve prioritization and resource conflicts with General Managers and central teams, ensuring resources are allocated to high-ROI opportunities and central objectives.
5. Establish a two-way strategic feedback loop by cascading central updates, frameworks, and tools to local leads while collecting and relaying country-level feedback, regulatory challenges, and market nuances to influence future global program design.
6. Enforce local market adoption of central tools, dashboards, playbooks, and processes to ensure consistency and equity in execution across all regional operations.
7. Empower local Driver Operations teams through targeted training, templates, and best-practice sharing, fostering a culture of cross-market learning and continuous optimization.
8. Collaborate with local managers to develop robust business cases for new initiatives, ensuring local market specificities (e.g., payment methods, compliance) align with broader central and regional goals.

1. Possess over 7 years of experience in operations, program management, or category ownership, with a scope covering multiple countries or a region.
2. Demonstrated success in leading multi-country initiatives or programs with measurable impact.
3. Proven ability to align central strategic goals with regional and local delivery.
4. Exhibit a strong analytical and commercial mindset, including experience in managing budgets, trade-offs, and return on investment.
5. Possess excellent communication and stakeholder management skills, including engagement with senior leadership.
6. Demonstrate high ownership and initiative, with the capability to bring structure to ambiguous contexts.