Application Support Specialist

To support and maintain the organisation’s software applications by providing technical support, troubleshooting issues, and assisting in the resolution of system-related problems. The role is responsible for monitoring application performance, stability, and security, supporting system upgrades and enhancements, and ensuring applications operate efficiently to meet business and operational requirements.

1. Support and maintain the organisation’s software applications.
2. Provide technical support, troubleshoot issues, and assist in the resolution of system-related problems.
3. Monitor application performance, stability, and security.
4. Support system upgrades and enhancements.
5. Ensure applications operate efficiently to meet business and operational requirements.

1. First Degree in Information Technology/Computer Science/ Mathematics or related field.
2. 2-4 years of hands-on experience supporting enterprise-wide applications, preferably within banking, financial services, or a related industry.
3. Experience in Banking Systems Operations (COB, deployments, health checks, support, troubleshooting).
4. Knowledge and experience with data, application design, version control and integration services.
5. Proficiency in Application Support.
6. Understanding of Business Analysis Environments and Perspectives.
7. Knowledge of Business Continuity and Disaster Recovery Planning.
8. Familiarity with Continuous Deployment.
9. Experience in Database Administration.
10. Skills in Project Management.
11. Competence in Stakeholder Management.
12. Experience with Testing (unit, regression, integration).