Communication Infrastructure Support (CIS) Engineer

The U.S. Embassy in Kenya is a government entity established in 1964, operating within the public sector to foster diplomatic relations and provide services.

The Communication Infrastructure Support (CIS) Engineer at Mission Nairobi is responsible for the comprehensive engineering and design of diverse communication systems. This includes the installation, maintenance, and repair of Embassy telephone equipment, specifically programming CS1000 and CallPilot systems, along with Cisco Unified Communications Manager (CUCM) and Unity messaging Connection. The role also encompasses the design, installation, maintenance, and repair of Post’s seven radio networks, managing equipment such as digital repeaters, handheld radios, base stations, antennas, and mobile radios. Furthermore, the engineer supports the unclassified networking infrastructure across multiple locations like the main Chancery, Acacia, OAK, Chief of Mission Residences (CMR), and Deputy Chief of Mission Residences (DCMR), covering OpenNet, Non-Enterprise Network (NEN) switches, routers, and firewalls. They manage microwave point-to-point networks across seven Local Area Network (LAN) tail sites city-wide and work closely with Internet Service Providers (ISP) for 20 Wide Area Networks (WAN) circuits, actively monitoring service degradation, troubleshooting connection issues, and striving for maximum uptime. Collaboration with ENM, ITSC, and other Washington program offices is essential for configuring VPN devices, troubleshooting network latency, monitoring line availability, and managing client switch configurations. The incumbent also provides support to Audio-Visual technicians for infrastructure setups and high-profile meetings, involving sound mixers, wireless microphones, and camera equipment.

1. Engineer and design communication systems for Mission Nairobi.
2. Install, maintain, repair, and cable Embassy telephone equipment, including programming CS1000, CallPilot, Cisco CUCM, and Unity messaging.
3. Design, install, maintain, and repair Post’s seven radio networks and associated equipment.
4. Support unclassified networking infrastructure at various locations, including switches, routers, and firewalls.
5. Manage microwave point-to-point networks across multiple LAN tail sites.
6. Collaborate with Internet Service Providers (ISPs) to monitor and troubleshoot 20 WAN circuits, ensuring maximum uptime.
7. Work with ENM, ITSC, and other Washington offices on VPN configuration, network latency, and client switch configurations.
8. Assist Audio-Visual technicians with infrastructure setup for high-profile meetings.

1. Ability to obtain and maintain a security clearance.
2. Successful completion of a background investigation.
3. May be subject to a pre-employment medical exam.
4. Ability to begin working within a reasonable period upon agency authorization and/or clearances/certifications.
5. University degree in Computer Science, Telecommunications, Information Systems, or a similar technical field.
6. Three (3) years of relevant experience in Radio, Telephone, and Data network infrastructure, comparable to Tiers 2 and 3 support.