IT Officer

Ignite Energy Access is Africa’s leading distributed renewable energy provider, delivering state-of-the-art solutions that enable reliable, affordable, and sustainable energy access to millions across the continent.

The IT Officer will serve as the primary point of contact for IT support, handling first-level troubleshooting, creating and monitoring support tickets. This position also encompasses the installation, support, and ongoing maintenance of user hardware and network infrastructure across the organization.

1. Onboard new users onto IT systems.
2. Install, configure, and maintain computer hardware, operating systems, and software applications on personal computers.
3. Monitor and troubleshoot network issues, reporting downtime to Internet Service Providers as needed.
4. Act as the initial point of contact for IT support via phone or email through the ticketing system, providing local, database, and Call Centre Solution Software technical support across various countries.
5. Perform remote troubleshooting using diagnostic techniques and answer IT-related questions, guiding users through problem-solving processes.
6. Develop training materials for IT applications and systems.
7. Conduct periodic software checks and updates on workstations.
8. Provide recommendations for sourcing computer hardware and accessories.
9. Review and evaluate new technological updates rolled out for mobile applications and databases.
10. Collaborate with supervisors/partners on tasks and projects to achieve departmental objectives and perform other assigned duties related to IT output and business results.

1. Hold a Bachelor's degree (BA/BSc/HND) in a relevant field.