Sales Manager

The Sales Manager will be responsible for driving top-line revenue growth and expanding market share across the resort’s key revenue-generating departments, including Rooms, Food & Beverage, MICE, and Spa. The role will focus on building strong client relationships, developing new business opportunities, and securing high-yield accounts across local and international markets.

1. Identify local business trends, market shifts, and competitor activities within assigned territories and market segments.
2. Attend networking events, business mixers, tourism expos, and industry events to generate new business leads.
3. Actively promote the resort’s products and services to corporate clients, travel agencies, event planners, and leisure markets.
4. Conduct enthusiastic and highly professional property tours for prospective clients, corporate partners, and event planners.
5. Ensure client collateral, rate sheets, promotional materials, and sales information are accurate and up to date.
6. Assist clients with customized itineraries, menu selections, event requirements, and spa group packages.
7. Develop, maintain, and grow a comprehensive portfolio of corporate, MICE, leisure, and other high-value accounts.
8. Negotiate contracts and close commercial agreements in line with approved business terms.
9. Develop and implement structured account plans to maximize client retention, revenue growth, and upselling opportunities.
10. Conduct regular outbound sales calls, client visits, presentations, and face-to-face meetings with corporate and leisure clients.
11. Secure repeat business from event organizers, wedding planners, social groups, travel agencies, and other key accounts.
12. Close sales using approved seasonal promotions, corporate rates, and tactical discounting structures.
13. Follow up on advance deposits and ensure timely settlement of outstanding event and accommodation invoices.
14. Incorporate eco-friendly and responsible tourism concepts into corporate and client proposals.
15. Support the resort’s sustainability, environmental, and community-based initiatives.
16. Maintain accurate and up-to-date records of daily sales activities, customer interactions, client meetings, leads, and follow-ups in the resort’s sales tracking systems.

1. Degree or Diploma in Hospitality Management, Sales & Marketing, Business Management, or a related field.
2. Minimum of 5 years’ direct sales experience, preferably within a 4-star or 5-star hotel, resort, luxury travel agency, or a similar hospitality environment.
3. High-energy, self-motivated, and target-driven.
4. Excellent interpersonal and relationship-building skills.
5. Strong ability to build rapport and maintain long-term client relationships.
6. Strong negotiation and commercial skills.
7. Excellent written and verbal communication skills.
8. Professional presentation and customer service skills.
9. Strong business development, networking, and sales conversion abilities.
10. Ability to work independently while contributing effectively to a team.
11. Strong organizational and follow-up skills.