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Officer, IT Platform Support Operations
NCBA Group
Full-time
Banking, Finance & Insurance
Engineering & Technology
Mid Level
Salary: Open / Negotiable
Posted 2 hours ago
Deadline: Dec 28, 2026About the Company
NCBA Group is a financial institution operating in the Banking & Financial Services sector, founded in 2019 and headquartered in Nairobi, Kenya.
Job Description
The IT Platform Support Operations Officer is responsible for delivering initial technical assistance and solutions for issues escalated through ITSM tools. This position also involves executing daily Close of Business (COB) procedures across all core platforms, adhering strictly to established documentation.
Key Responsibilities
- Provide first-level technical support by analyzing and resolving issues reported via ITSM tools.
- Perform daily Close of Business (COB) activities across all core platforms as per documented procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience, with at least 1 year in an IT service support, systems analysis, or service management role within a large, highly digitized organization managing mission-critical systems.
- ITIL Foundation certificate.
- One or more IT certifications (e.g., Microsoft Azure, AWS, Microsoft systems, UNIX, Oracle) are an added advantage.
- Knowledge and experience with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix are an added advantage.
- Good understanding of financial services and how IT contributes to the success of financial institutions.
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How to Apply
Job Details
- Function
- Engineering & Technology
- Industry
- Banking, Finance & Insurance
- Type
- Full-time
- Experience
- Mid Level
- Salary
- Open
- Posted
- Oct 29, 2026
- Views
- 11
- Deadline
- Dec 28, 2026