Project Assistant

The Project Assistant will report to the National Project Coordinator, assisting with the coordination and implementation of the Human-Wildlife Conflict Management System in designated conservation regions and counties. Based at the National Command Centre, this role involves overseeing operations within an assigned portfolio of regions, monitoring field activities, supporting verification processes, maintaining project documentation, and ensuring effective communication between regional, county, and field teams.

1. Support the coordination of field operations across assigned Wildlife Conservation Regions and counties.
2. Assist Regional Officers in managing daily field activities, verification, and case administration.
3. Maintain communication and follow-up between field teams, the National Command Centre, KWS, and the State Department for Wildlife.
4. Ensure implementation and compliance with approved Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and quality standards across county and ward structures.
5. Assist the National Project Coordinator in tracking and coordinating field teams for incident verification.
6. Follow up on timely site visits and adherence to digital data collection requirements, including geo-tagged photographs, GPS mapping, witness statements, and verification forms.
7. Support the tracking of submission and completeness of required supporting documentation, such as police abstracts, medical reports, post-mortem reports, and ownership documents.
8. Identify and escalate incomplete, duplicate, or inconsistent claims to the National Project Coordinator for review.
9. Support the National Project Coordinator in tracking and escalating sensitive and high-priority cases, including human fatalities, serious injuries, livestock losses, and major crop damage.
10. Maintain accurate and confidential records for sensitive incidents to aid the National Project Coordinator's reporting and decision-making.
11. Support coordination with KWS Wardens, National Police Service, medical personnel, local administration, and other relevant stakeholders.
12. Ensure all priority cases are promptly brought to the immediate attention of the National Project Coordinator for direction.
13. Support the National Project Coordinator in coordinating field deployments and operational logistics across assigned counties.
14. Track the allocation and utilization of motorcycles, smartphones, airtime/data bundles, fuel, protective gear, and other field resources.
15. Maintain updated equipment and deployment records and follow up on maintenance and repair requirements.
16. Liaise with the Logistics and Inventory Unit on behalf of the National Project Coordinator to address field resource gaps and minimize operational disruptions.
17. Support the National Project Coordinator in onboarding, deploying, and coordinating field personnel at national, regional, county, and ward levels.
18. Maintain updated records of field personnel, assignments, and deployment status.
19. Track field activities, Key Performance Indicators (KPIs), turnaround times, and outstanding operational tasks, reporting progress directly to the National Project Coordinator.
20. Identify training and capacity-building needs and support the coordination of field coaching and user acceptance testing for digital applications.
21. Assist the National Project Coordinator in coordinating and communicating with KWS, the State Department for Wildlife, county governments, local administration, conservation partners, and other relevant stakeholders.
22. Support national and regional stakeholder meetings, workshops, and community engagement activities on behalf of the National Project Coordinator.
23. Document operational complaints, queries, appeals, and feedback, ensuring appropriate escalation to the National Project Coordinator.
24. Support public awareness and community engagement activities aimed at improving reporting and understanding of HWCMS processes.
25. Oversee call centre operations to ensure prompt logging, triage, and response to human-wildlife conflict incidents.
26. Monitor call quality, service level agreements (SLAs), and issue resolution workflows.

1. Bachelor’s degree in Project Management, Natural Resource Management, Conservation Studies, Public Administration, Business Administration, Development Studies, or a related field.
2. Minimum of 1–3 years of relevant experience supporting field-based operations, project coordination, administrative workflows, or community-based initiatives.
3. Experience supporting multi-county field operations or geographically dispersed teams is an added advantage.
4. Experience working with Government Ministries, KWS, county governments, local administration, conservation NGOs, or development organizations is desirable.
5. Experience in procurement, logistics, or supply management is an added advantage.
6. Familiarity with mobile digital data collection tools, GPS/GIS mapping, offline-first mobile applications, and case management systems is desirable.
7. Strong organizational, coordination, follow-up, and task-management skills.
8. Strong attention to detail and ability to maintain accurate records and operational reports.
9. Good interpersonal and communication skills for working with government officers, field teams, and communities.
10. Ability to identify operational challenges, follow up on issues, and escalate matters appropriately.
11. Ability to track field assets, equipment, deployments, and operational resources.
12. Ability to work effectively in a multi-agency environment, maintain confidentiality, meet deadlines, and operate in remote field settings.