Financial Operations & Accounting Administrator

Kiva is a non-profit organization that facilitates micro-lending by connecting lenders and borrowers globally. Its Kiva User Funds (KUF) Finance and Operations Team manages the flow of funds across various lending programs, including those with MFI partners, managed lenders, individual lenders, and direct borrowers.

This role involves close coordination with the Kiva User Funds (KUF) Finance & Operations Team, where the administrator will utilize operational finance skills and accounting fundamentals to execute daily, weekly, and monthly operational, finance, and accounting duties. The position also provides local operational support for the Nairobi office and the wider region. A successful candidate will demonstrate the ability to work independently and effectively, exercising sound judgment, initiative, and autonomy while collaborating successfully with colleagues across geographically dispersed offices. They will be proficient in navigating multiple systems, becoming an expert in Kiva’s proprietary systems to confidently lead processes and offer cross-functional departmental support in a global, remote-first work environment. The KUF Finance and Operations Team is responsible for managing and overseeing the flow of funds between lenders and borrowers across Kiva’s various lending programs, collaborating with departments such as Impact Investments, Strategic Partnerships, US Direct Lending, Engineering, and Kiva Microfunds Finance to ensure accurate, efficient, and accountable fund movements. This role reports to the KUF Finance & Operations Manager. Only applicants authorized to work in Nairobi, Kenya on a permanent, full-time basis can be considered, as visa sponsorship is not available.

1. Support core finance and operational activities alongside the KUF Finance & Operations Team, ensuring timely and accurate delivery.
2. Post daily bank transactions.
3. Investigate and clear payment discrepancy queues.
4. Review and post weekly lender withdrawals, including flagging any potential cases of fraud for further review.
5. Verify, prepare, and submit monthly payments to partner organizations.
6. Assist in the preparation, timely reporting, and payments of annual unclaimed property filings.
7. Review lender and donor contracts to ensure deposits, fees, and withdrawals are processed accurately and timely.
8. Partner across five departments to participate, investigate, answer, and follow up on inquiries regarding process issues, transactions, and incidents related to lending partners, direct borrowers, individual lenders, and managed lending.
9. Collaborate with the Engineering team to optimize system processes and address limitations by identifying and reporting system bugs and enhancements through JIRA tickets, following up on issues, and contributing to regular meetings.
10. Push all accounting transactions to Netsuite on a monthly basis.
11. Record regular monthly and ad-hoc adjusting journal entries in Netsuite.
12. Prepare, reconcile, and submit monthly financial closing reports to the KUF Finance & Operations Manager, including the KUF and KDAF Trial balances, investigating, identifying, and resolving variances.
13. Support the preparation of month-end revenue reports.
14. Prepare and file all KUF bank reconciliations and bank statements.
15. Assist the KUF Finance & Operations Manager in the annual KUF audit.
16. Act as a flexible and supportive member of the finance organization, providing backup and deepening financial skill set.

1. Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
2. Minimum of 5 years of related experience in an accounting and/or financial operations role, ideally with a multinational company or NGO.
3. Experience with Excel, Gsuite products, Salesforce, Netsuite, or Looker preferred.
4. Experience creating and maintaining clear, organized documentation of accounting processes and procedures.
5. Experience working in the non-profit sector is a plus but not required.
6. Experience utilizing AI tools to improve efficiency is a plus but not required.
7. Passion for Kiva's mission and willingness to embody its values of impact first, extreme ownership, curiosity and boldness, inclusion, equity and diversity, honor and integrity, love and kindness always.
8. Ability to quickly learn Kiva-specific systems, system limitations, and processes.
9. Demonstrated ability to develop and execute operational processes successfully with a high degree of independence, detail-orientation, and prioritization.
10. Excellent interpersonal, verbal, and written communication skills.
11. Ability to manage and troubleshoot system functions with Engineering support.
12. An optimistic outlook and the desire and patience necessary to work in a transformative, dynamic environment.
13. Commitment to a strong sense of community and integration with other team members.