Senior Content Designer

Moniepoint Inc. is a leading financial technology company that offers a seamless platform for businesses to accept digital payments, access credit, and utilize simple business management tools to facilitate growth.

This role involves shaping product experiences through content, influencing cross-team content strategy, and aligning efforts across product, design, and engineering. The Senior Content Designer is expected to demonstrate strong design thinking and content design expertise, effectively presenting well-developed ideas to senior stakeholders and driving daily content design strategy.

1. Lead end-to-end content design strategy and execution for projects, from initial discovery through delivery, launch, and ongoing iterations.
2. Collaborate closely with product managers, product designers, and engineers to integrate content strategy into product discovery and delivery, influencing scope, trade-offs, and sequencing.
3. Define and ensure exceptional, accessible, and inclusive content that builds trust, clarity, and meaningful user engagement.
4. Create wireframes and prototypes, delivering work in Figma with clear rationale, adhering to design systems and content design principles.
5. Develop content design strategies that align with business objectives and technical feasibility, ensuring content is clear, emotionally intelligent, and on-brand.
6. Produce high-quality content for complex product flows, interface text, microcopy, error messages, help content, and documentation, setting standards for tone, clarity, and consistency.
7. Actively participate in qualitative and quantitative research methods, such as user interviews, usability tests, A/B experiments, content audits, and analytics, using insights as a core design input.
8. Collaborate deeply to proactively shape product direction, identify trade-offs, and influence delivery approaches.
9. Drive the evolution of content design style guides in coordination with brand, marketing, and communications teams.
10. Design thoughtful content that improves usability, emotional impact, and user satisfaction.
11. Balance speed and rigor, exercising strong judgment on when to ship versus polish, especially in complex or fast-moving environments.
12. Mentor junior content designers and assist with stakeholder management.
13. Lead alignment and collaboration across teams and stakeholders, clearly communicating content design rationale and facilitating strategic working sessions.
14. Set high standards for product teams, fostering a culture of sound content design practices, constructive feedback, and shared accountability.
15. Justify content design decisions to senior stakeholders with clear rationale, delivering work in a standardized format that you help evolve, and presenting multiple variations informed by insights with confidence in explaining pros and cons.

1. Possess 5+ years of experience as a content designer.
2. Demonstrate a deep understanding that content design extends beyond just words, encompassing the design aspect.
3. Exhibit strong stakeholder management skills.
4. Be capable of working effectively in a fast-changing environment where processes are still evolving.
5. Possess exceptional knowledge of content design principles and end-to-end product thinking.
6. Have experience with A/B testing, UX metrics, data interpretation, and the ability to lead personal research initiatives.
7. Show exceptional product intuition, understanding user needs, business constraints, and technical feasibility.
8. Be proficient in Figma, including collaboration, prototyping, and quickly producing agile solutions independently.
9. Experience using AI, particularly in building workflows/tools, is a plus.
10. Possess excellent knowledge of working in cross-functional teams, advocating for content design across various company areas, and embedding it early in product planning.
11. Actively contribute to a content design system by creating reusable patterns and components.
12. Experience in fintech or SaaS environments is a significant advantage.
13. Demonstrate strong communication skills, able to articulate the reasoning behind decisions.