V
Customer Experience Manager
Valley Hospital
Nakuru
Full-time
Healthcare
Customer Service & Support
Mid Level
Salary: Open / Negotiable
Posted 2 weeks ago
About the Company
Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services.
Job Description
The Customer Experience Manager will also ensure effective communication and coordination between patients, hospital staff, insurance partners, and other stakeholders.
Requirements
- Bachelor’s Degree in Healthcare Management, Business Administration, Communications, or a related field.
- Minimum five (5) years’ relevant experience, with at least two (2) years in a leadership role in an organization of similar size.
- Strong understanding of customer service principles, patient engagement, and service recovery processes.
- Knowledge of hospital operations, patient care workflows, and healthcare compliance standards.
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How to Apply
Job Details
- Function
- Customer Service & Support
- Industry
- Healthcare
- Type
- Full-time
- Location
- Nakuru
- Experience
- Mid Level
- Salary
- Open
- Posted
- Jun 12, 2026
- Views
- 24