System Integration Officer

Family Bank Ltd is a financial institution in Kenya that provides banking services, focusing on leveraging technology to enhance operational efficiency and digital banking capabilities.

This role involves applying technical expertise in integration technologies, APIs, and middleware platforms to deliver reliable, secure, and high-performing integration solutions. The officer will support Family Bank's operational efficiency and digital banking objectives by ensuring smooth data flow and system communication across the organization.

1. Design, develop, and implement integration solutions using the bank's integration platforms such as ESB, SOA, REST APIs, and Microservices.
2. Build and configure API connections, message routing, data transformation, and orchestration workflows for assigned integration projects.
3. Develop and maintain integration specifications, API contracts, and technical documentation for all assigned integrations.
4. Participate in technical design reviews and ensure integration solutions comply with Enterprise Architecture standards.
5. Implement integrations in line with the Bank’s CI/CD pipeline and version control standards.
6. Conduct unit testing of integration components before handover to QA for formal testing.
7. Monitor integration platform performance and availability, proactively identifying and resolving issues before they impact banking operations.
8. Provide Level 2 support for integration-related incidents, diagnosing and resolving failures within agreed SLAs.
9. Maintain and patch integration middleware, API gateways, and message brokers in line with vendor recommendations.
10. Perform regular housekeeping of integration queues, logs, and monitoring dashboards.
11. Escalate complex or unresolved integration issues to the System Integrations Manager.
12. Develop and execute integration test plans, including end-to-end integration tests, regression tests, and performance tests.
13. Collaborate with the QA & Testing team to support formal system and UAT testing of integration solutions.
14. Identify, log, and resolve integration defects, ensuring zero critical defects are promoted to production.
15. Participate in post-deployment verification to confirm integration solutions are performing as expected in production.
16. Ensure all integration solutions incorporate appropriate security controls including authentication, authorization, encryption, and audit logging.
17. Maintain comprehensive and up-to-date integration documentation including architecture diagrams, API specifications, and runbooks.
18. Ensure integrations comply with CBK technology regulations, the Bank’s ICT policies, and information security standards.
19. Contribute to Disaster Recovery planning and testing for critical integration systems.
20. Monitor emerging integration technologies and best practices, recommending improvements to the System Integrations Manager.
21. Participate in Proof-of-Concept exercises for new integration tools or approaches.
22. Contribute to automation of integration deployment and monitoring tasks.
23. Participate in team knowledge-sharing and professional development activities.

1. Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
2. Minimum 2–4 years of experience in system integration, API development, or middleware development.
3. Demonstrated experience in designing and implementing integration solutions using ESB, SOA, or API platforms.
4. Experience in REST and SOAP API development and management.
5. Experience in integration testing and defect resolution.
6. Integration or middleware certification (e.g., MuleSoft Certified Developer, IBM Integration certification, WSO2 certification) is an added advantage.
7. Java or .NET development certification is an added advantage.
8. ITIL Foundation certification is an added advantage.
9. Working experience in a banking or financial services environment is an added advantage.