Logistics Assistant

At TakaTaka Solutions, we collect waste and instead of landfilling, we sort and recycle 95% of it ourselves or through local partners, achieving one of the highest recycling rates globally.

The Logistics Assistant is responsible for overseeing daily waste collection trips, conducting real-time location checks, and ensuring adherence to schedules. This includes monitoring new client collections, resolving driver-raised issues via WhatsApp, and creating Geofences for client visits. The role also involves tracking vehicle mileage, processing payment requests, compiling missed collection lists, and notifying customer care about client-related issues. Furthermore, the assistant maintains vehicle compliance trackers, liaises with the workshop for truck repairs, manages float requests, and updates workshop logs. They are also tasked with staff attendance tracking, route optimization data collection, directing drivers to new client locations, and handling route printouts and truck checklists. Investigating property damage, updating collection issues on Google Sheets, filling trip logs, calculating and allocating fuel, and analyzing fuel consumption are also key duties. The role includes creating staff plans for drivers and loaders, scheduling one-off requests and internal trips, and re-planning delayed collection routes.

1. Monitor live vehicle locations and conduct spot checks to ensure timely and accurate waste collections.
2. Track daily collection trips to ensure they commence as scheduled.
3. Follow up on collections for new and sensitive clients hourly.
4. Monitor the drivers' WhatsApp group for issues and coordinate swift resolutions with relevant teams.
5. Create client Geofences and generate daily reports on client visits.
6. Oversee trip monitoring and submit weekly payment requests.
7. Update mileage covered in tracking and vehicle workshop documents.
8. Compile lists of missed collections and plan recovery trips.
9. Inform customer care about client issues, including delays or missed collections, with recovery plans.
10. Maintain vehicle compliance trackers for NTSA inspection, speed governor certificates, and insurance, proactively raising renewal requests.
11. Coordinate with the Workshop Supervisor for truck repair timelines affecting collections.
12. Process all necessary float requests and liaise with the float holder for prompt payments.
13. Document truck issues in the workshop log based on checks and ad hoc problems.
14. Communicate issues to the workshop and follow up on repairs.
15. Maintain a roster of working staff, routes, and times, and check attendance.
16. Visit routes to gather data for optimization, theft sensitivity, and efficiency improvements.
17. Guide drivers to new client locations to ensure successful initial collections.
18. Distribute route printouts and truck checklists.
19. Investigate property damage caused by collection trucks and ensure resolution within seven days.
20. Record all driver-reported collection issues on established Google Sheets.
21. Complete trip logs with actual times and truck fullness.
22. Calculate and allocate fuel requirements for all trucks using respective fuel cards.
23. Analyze daily fuel consumption per truck to identify trends and flag variances.
24. Develop staff plans, including work, off, and leave days for drivers and loaders.
25. Compile and schedule all one-off requests and internal trips (e.g., buy-back centers, dumpsite, vendor partners).
26. Re-plan any delayed or potentially missed collection routes.
27. Plan off and leave days for drivers and loaders.

1. Hold a Degree or Diploma in a Business-Related field, Logistics, or Supply Chain Management.
2. Possess at least one year of proven administrative experience in a logistics department within a similar industrial setting.
3. Demonstrate knowledge of logistics software and tools.