Judicial Liaison Officer

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

This role involves supporting judicial processes by presenting and clarifying evidence in court and tribunals. The officer ensures that all information provided for adjudication is accurate, reliable, and timely. Key aspects include upholding company policies, preparing cases by reviewing court bonds/summons, verifying information, liaising with internal stakeholders to gather evidence, and securely storing documents. The role also requires attending court sessions as an authorized representative, presenting and authenticating records, responding to judicial queries professionally, and maintaining confidentiality. Post-appearance duties include preparing detailed reports, maintaining a comprehensive case database, archiving documents, and providing status reports to management.

1. Uphold the company's code of conduct, policies, and procedures, ensuring integrity and accountability.
2. Adhere to safety, health, and wellbeing policies, guidelines, and procedures.
3. Receive, review, and acknowledge official court bonds/summons related to pending matters.
4. Verify the completeness and accuracy of information, exhibits, and documentation for court presentation.
5. Liaise with relevant internal stakeholders to assemble supporting records, reports, and evidence according to legal standards.
6. Ensure secure storage and preparation of all documents and evidence for court submission, maintaining chain of custody.
7. Conduct pre-hearing case assessments and prepare briefing notes outlining facts, evidence, and the position to be presented.
8. Attend court sessions punctually as the authorized representative for evidence tendering.
9. Present, clarify, and authenticate records or data requested by the court during proceedings.
10. Respond to judicial queries clearly, accurately, and within the legal framework governing evidence.
11. Maintain professional conduct and uphold confidentiality of sensitive information throughout proceedings.
12. Seek guidance from legal advisors where procedural clarification or interpretation is required.
13. Prepare and file detailed reports of each court appearance, including outcomes, directives issued, and pending actions.
14. Maintain a comprehensive database or register of active, ongoing, and concluded cases, ensuring details are updated in real time.
15. Maintain secure archives of court documents and evidence presented to ensure future reference, auditability, and continuity.
16. Provide periodic status reports to management and relevant stakeholders on case progress and resolutions.
17. Contribute to the forecasting and prudent utilization of the annual Law Enforcement Liaison Office Opex.

1. Bachelor’s degree in business, IT, Law, Engineering, or any other related field.
2. Minimum of 1 year of experience in law enforcement liaison, legal support, litigation support, courtroom testimony, security investigations, or evidence management.
3. Experience working in a telecommunications environment, regulatory compliance function, security operations center, or investigations department is highly preferred.
4. Ability to consciously make the most of every conversation/interaction.
5. Skill in identifying people’s needs, interests, and motives to influence decisions.
6. Capacity to communicate simply to excite and engage people.
7. Proactive adaptation of personal style and approach to build rapport and work effectively with others.
8. Strong ability to build and maintain relationships and networks.
9. Focus on achieving maximum performance and driving continuous improvement.
10. Cross-functional and end-to-end thinking about processes and problems.
11. Use of knowledge of products, technology, process, systems, and policy to solve problems.
12. Ability to find creative ways to exploit opportunities and solve problems.
13. Willingness to take risks and push what is possible, experimenting with unorthodox approaches.
14. Use of data and research to make decisions that are competitively and financially robust.
15. Ability to balance current and future needs and act like an owner of the business.
16. Adherence to legal, regulatory, professional, and ethical standards.
17. Flexibility in responding to changing situations.
18. Skill in managing the business and people aspects of change to drive performance.
19. Competence in defining scope and deliverables in terms of time, cost, quality, and business benefit.
20. Ability to schedule activity and identify resource needs, dependencies, and synergies.
21. Capability to evaluate progress, mitigate risks, and address issues.