Front Desk Representative

Ufanisi Digital Media is a digital marketing agency that provides advanced solutions across various new media channels in the region. They develop world-class digital media solutions for a diverse client base, including corporates, agencies, small and medium enterprises, startups, and individuals.

This full-time, on-site role involves maintaining a tidy and presentable front desk, greeting and assisting guests, and managing all incoming and outgoing communications, including calls, emails, letters, and packages. The representative will also be responsible for monitoring office supplies, managing expenses, and performing various administrative duties as assigned.

1. Maintain a tidy and presentable front desk area, ensuring all necessary materials are available.
2. Greet and welcome guests professionally.
3. Answer questions and address complaints from visitors or callers.
4. Handle all incoming calls, redirecting them appropriately or taking messages.
5. Receive and distribute letters, packages, and other deliveries.
6. Prepare outgoing mail, including drafting correspondence and securing parcels.
7. Check, sort, and forward incoming emails.
8. Monitor office supplies and place orders as needed to maintain adequate stock.
9. Keep records and files updated.
10. Monitor and track office expenses and costs.
11. Undertake additional assigned duties such as travel arrangements and scheduling.

1. Proven experience in a front desk, agent, or similar relevant position.
2. Familiarity with standard office machines like fax machines and printers.
3. Knowledge of office management procedures and basic bookkeeping principles.
4. Proficiency in English, both oral and written.
5. Excellent knowledge of Microsoft Office Suite, particularly Excel and Word.
6. Strong communication and interpersonal skills.
7. Good organizational and multitasking abilities.
8. Effective problem-solving skills.
9. A strong customer service orientation.
10. High School diploma; additional qualifications are considered a plus.