Associate Field Manager

The Associate Field Manager (AFM) plays a central role in ensuring GiveDirectly delivers a high-quality experience for recipients while maintaining operational efficiency. This position requires in-depth knowledge of the local context in Kaloleni, Kenya, including community dynamics, security considerations, and logistical realities. The AFM will be responsible for managing a team of Field Officers (FOs), supervising daily field activities, monitoring data quality, and implementing continuous process improvements. This role serves as the primary resource for the Field Manager on the ground and acts as a key link between the field teams and senior leadership. The position is based in Kaloleni, Kenya, and involves regular travel to program field sites in and around the area.

1. Execute the field work plan on a rolling basis and propose necessary adjustments to ensure operational efficiency.
2. Conduct weekly debrief sessions with field teams to identify risks, pain points, and opportunities for improvement.
3. Coordinate daily field activities and guide team movement across targeted communities.
4. Track enrollment progress weekly and escalate challenges to the Field Manager in a timely manner.
5. Provide support for piloting and implementing new projects or processes as needed.
6. Participate in consultative meetings with other AFMs, the Field Manager, Program Manager, and Program Director to discuss field progress and brainstorm solutions to key challenges.
7. Continuously ensure team wellbeing through effective scheduling, promoting a culture of empathy, and recognizing team successes.
8. Provide weekly one-on-one and group check-ins to promote open communication and alignment on Field Officer responsibilities.
9. Address performance issues and participate in performance evaluations when needed, including initiating performance improvement plans where applicable.
10. Support team professional development through weekly mentoring, coaching, and internal professional development training sessions.
11. Conduct quarterly performance reviews and support team members in setting and reviewing performance goals.
12. Onboard new team members and reinforce GiveDirectly’s culture and values through periodic refresher sessions.
13. Use sound judgment to resolve disciplinary issues as they arise.
14. Organize monthly team-building exercises to promote cohesion and value alignment.
15. Implement and oversee a structured leave management plan to support work-life balance on a rolling basis.
16. Conduct weekly desktop checks on Field Officer deliverables and prepare quality reports.
17. Run weekly spot checks on all stages of enrollment and provide timely feedback to both Field Officers and the Field Manager.
18. Shadow Field Officers weekly using the Field Shadowing tool, and offer in-depth coaching to improve survey administration.
19. Analyze data weekly to extract insights and generate detailed reports that inform team discussions and decisions.
20. Facilitate targeted training sessions as needed based on quality assessment outcomes.
21. Submit timely survey permission and troubleshooting tickets according to Field Tech service-level agreements and guidelines.
22. Collect at least two household surveys weekly to identify areas for improvement in the field process.
23. Pilot quality management tools and provide feedback on their functionality and effectiveness.
24. Participate in brainstorming sessions to refine targeting criteria, especially clauses contributing to high exclusion rates.
25. Coordinate with the Field Manager when additional data is required outside of primary workflows, such as PPI and JMMI data or baseline indicators.
26. Monitor progress continuously, identifying and resolving issues to ensure data collection goals are met.
27. Submit weekly stock count certificates and ensure recipient phones are delivered to the office in line with enrollment targets.
28. Ensure enrollment flyers are requested and updated monthly in coordination with the admin department.
29. Provide support in issuing protective equipment and replacing worn-out field gear, including troubleshooting issues with field devices.
30. Submit accurate field timesheets and transport expenditure reconciliations weekly and monthly as required.
31. Approve airtime allowance requests every month, ensuring accuracy and timeliness.
32. Engage key administrative leaders at the location and sublocation levels to secure buy-in and support for field operations.
33. Prepare detailed reports and maintain a log of stakeholder engagements using the established engagement tracking system as needed.
34. Maintain positive relationships with community leaders to ensure efficient resolution of escalated cases, including safeguarding and impersonation incidents.
35. Continuously monitor and identify cultural, logistical, and operational risks and escalate them to the Field Manager as needed.
36. Assess staff security risks specific to different areas in Kaloleni Sub-County and update relevant documentation regularly.
37. Maintain and update the risk matrix with new threats or trends, including internal leaks, and escalate appropriately.
38. Continuously identify compelling impact stories and share them with the content team for use in communications.
39. Support the Field Manager during visits from donors, journalists, and other external stakeholders when required.

1. Bachelor’s degree in Social Sciences, Development Studies, or a related field.
2. At least 3 years of experience managing teams in the humanitarian or development sector.
3. Proven track record in people management, especially in remote or resource-scarce settings.
4. Strong analytical, problem-solving, and organizational skills.
5. Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).
6. Strong familiarity with Kaloleni and the surrounding areas, including the local context, communities, customs, and terrain.
7. High integrity, empathy, and alignment with GiveDirectly’s values.
8. Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.
9. Excellent verbal and written communication skills.