Pension Support Assistant

As one of the largest insurers and financial services companies in East Africa, ICEA Lion Group has decades of experience helping individuals protect and create wealth, while also innovating financial products and services for the future.

The Pension Support Assistant is responsible for managing deposits accurately and efficiently to enhance long-term revenue opportunities and improve client loyalty. This involves handling contributions, maintaining data, onboarding clients, and ensuring compliance with payments and taxes.

1. Manage contributions by receiving, booking, receipting, and allocating them promptly, while tracing unidentified credits and tracking unpaid contributions.
2. Maintain accurate and organized member records, performing continuous data clean-ups for legacy schemes and updating member and beneficiary information.
3. Onboard new members by creating their profiles in ILMS, Partner Portal, and the self-service portal.
4. Process scheme fund expenses and ensure full compliance for DA and Umbrella schemes by managing timely payment and filing of installment taxes, RBA levies, and withholding taxes.
5. Identify system gaps or new requirements.

1. Bachelor's Degree in any field from a reputable university.
2. At least three months of post-qualification experience.
3. Strong communication and presentation skills.
4. Strong analytical and fact-based decision-making skills.
5. Must be a self-starter, highly organized, and capable of working effectively with people at all organizational levels.
6. Strategic thinking and problem-solving skills.
7. Good customer relationship management skills (internal and external).