ICT Officer/Network Administration

The ICT Officer/Network Administrator at Postbank is primarily responsible for the comprehensive management of the corporate network infrastructure. This includes configuring, maintaining, supporting, and optimizing network hardware, software, and communication links. A key aspect of the role is to proactively troubleshoot and resolve network performance issues to ensure seamless operations.

1. Develop, test, and continuously review the disaster recovery framework and architecture for the Bank’s networks, maintaining thorough documentation.
2. Collaborate with the team lead to assess both immediate and long-term network capacity requirements.
3. Prepare detailed network specifications, including diagrams, charts, equipment configurations, recommended technologies, network mapping, processes, and service records.
4. Participate in the technical evaluation of network and security-related devices and solutions.
5. Perform general network administration tasks, including user management, access control, and security.
6. Deploy and develop methodologies for testing network performance and generating network performance statistics and reports.
7. Select, deploy, and utilize appropriate tools for reporting IP traffic on the network.
8. Provide support for new and existing equipment, hardware, and software upgrades related to network infrastructure.
9. Manage and administer active corporate network infrastructure, including firewalls, routers, and switches, installing additional servers, keeping network operating systems updated, and overseeing workstation maintenance.
10. Manage and ensure the optimal operation of all network hardware and equipment, such as routers, switches, and firewalls, and diagnose network problems and outages.
11. Manage and ensure the optimal operation of unified communication and collaboration systems hardware and equipment, diagnosing related network problems and outages.
12. Manage and ensure the effectiveness of security solutions, including firewalls, VPNs, and IDS/IPS systems.
13. Configure all networks to ensure their smooth and reliable operation, aligning with organizational objectives and processes.
14. Receive, prioritize, and respond to incoming work order calls and emails concerning equipment and connectivity problems.
15. Assist in supporting corporate infrastructure servers, including email, calendaring, web, license, and document management systems.
16. Perform periodic network configuration backups and recovery.
17. Manage Internet access filtering, email filtering, and related monitoring systems.
18. Monitor and maintain Postbank’s wide area network (WAN) to ensure connectivity availability for all system users.
19. Liaise with contracted service providers to report and resolve branch connectivity issues.
20. Coordinate and control network access and usage.
21. Recommend changes to improve systems and network configurations and determine hardware or software requirements for such changes.
22. Monitor network performance to identify necessary adjustments and future changes.
23. Lead in maintaining, troubleshooting, and upgrading the core network infrastructure.
24. Monitor the performance of ICT Network equipment.
25. Maintain Local Area Network and Wide Area Network components.

1. At least three (3) years of relevant work experience in an ICT Officer II grade or a comparable position.
2. Bachelor’s degree in Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering, or an equivalent field.
3. Certification in CCNA, CCNP, CISA, CISSP, or an equivalent qualification from a recognized institution.
4. Demonstrated knowledge of operating systems, desktop products, and application systems.
5. Strong troubleshooting skills.
6. Fulfillment of the requirements of Chapter Six of the Constitution.